Lynetta Wooley
Montgomery
Summary
Dental Assistant with a year of hands-on experience in fast-paced environments, excelling in customer service and complaint resolution. Demonstrates strong problem-solving skills, multi-task management, and adaptive teamwork, ensuring exceptional guest engagement and satisfaction. Eager to leverage technical support skills to enhance patient care and streamline dental office operations.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Foundever
Montgomery
01.2025 - Current
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints using effective communication and problem-solving skills.
- Handled high-volume call traffic while ensuring quality service standards were met.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Dental Assistant Externship
Affordable Dentures and Implants
Montgomery
05.2024 - 06.2024
Dental Assistant Student
Fortis College
Montgomery
06.2023 - 06.2024
Hygiene Assistant Externship
E-Dental
Montgomery
04.2024 - 05.2024
- Assist in dental procedures, enhancing patient comfort and sterilization standards, boosting satisfaction.
- Perform sterilization of instruments, ensuring compliance with health regulations and patient safety.
- Implement new patient comfort techniques, significantly improving patient satisfaction scores.
- Take X-rays and practice radiation protection, ensuring patient safety and accurate diagnostics.
- Worked on time management and time efficiency.
- Assisted in dental hygiene procedures, ensuring patient comfort and adherence to protocols.
- Contributed to a 15% increase in patient satisfaction by maintaining high standards of care.
- Executed routine hygiene tasks efficiently, supporting smooth practice operations.
- Collaborated with dental professionals to maintain a clean, organized workspace.
- Demonstrated strong work ethic and commitment to learning new hygiene techniques.
- Collaborated with dental professionals to streamline hygiene procedures, enhancing patient flow and reducing wait times by 10%.
- Assisted dentists in patient care, ensuring efficient workflow and high-quality service.
- Demonstrated strong learning abilities, quickly adapting to new procedures and protocols.
- Committed to excellence, consistently providing supportive and empathetic patient interactions.
- Collaborated with dental team to streamline patient flow, ensuring timely and effective care delivery.
- Implemented sterilization protocols, improving clinic hygiene standards and patient safety.
- Quickly adapted to diverse dental procedures, demonstrating eagerness to learn and support the team.
- Assisted in trimming dentures down to ensure patient satisfaction.
- Assisted with surgical treatments to extract decaying teeth to give patients a better smile.
- Taken impressions to ensure the lab has a great model to shape the teeth.
- Adjusted patient's partials and full dentures so that they can have their dream smile while making sure the patient is comfortable and happy with the results.
Fast Food Manager
Sonics Drive In
Montgomery
03.2022 - 02.2024
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Completed opening, closing and shift change tasks by following company guidelines.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Served orders to customers at windows, counters and tables.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Verified orders and bagged items for easy transport.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Modified requested menu items in POS system to customize orders.
- Organized food items on serving trays and in carry-out packages.
Hostess
Rockin Jump
Montgomery
- Answer phone inquiries, schedule reservations, and manage takeout orders efficiently.
- Greet and seat guests, ensuring a welcoming and organized dining experience.
- Resolve customer complaints promptly, escalating major issues to the manager.
- Coordinate with servers and kitchen staff to ensure smooth service flow.
- Monitor dining area cleanliness and readiness, ensuring compliance with health and safety regulations.
- Conducted regular audits of dining area setup, ensuring compliance with health standards and enhancing guest safety.
Fast Food Team Member
Churches Chicken
Education
Dental Assistant -
Fortis College
Montgomery, AL10.2024
High School Diploma -
Robert E Lee High School
Montgomery, ALSkills
- Customer Service
- Guest Engagement
- Complaint Handling
- Food Running
- Service Upselling
- Problem-Solving
- Promotional Support
- Multi-Task Management
- In-Store Support
- Adaptive Team Player
- Team Leadership
- Effective Communication
- Time Management
- Professional telephone demeanor
- De-escalation techniques
- Empathy and patience
Timeline
Customer Service Representative
Foundever
01.2025 - Current
Dental Assistant Externship
Affordable Dentures and Implants
05.2024 - 06.2024
Hygiene Assistant Externship
E-Dental
04.2024 - 05.2024
Dental Assistant Student
Fortis College
06.2023 - 06.2024
Fast Food Manager
Sonics Drive In
03.2022 - 02.2024
Hostess
Rockin Jump
Fast Food Team Member
Churches Chicken
Dental Assistant -
Fortis College
High School Diploma -
Robert E Lee High School