Lynette Adame
Corpus Christi,TX
Summary
Sales Professional recognized for exceeding sales quotas by over 200% through effective negotiation and relationship-building. Skilled in service-oriented communication and case documentation, thrives in fast-paced environments, delivering exceptional customer experiences while maintaining confidentiality and ethical standards. Seeking to leverage these transferable skills in a new and challenging role.
Overview
13
13
years of professional experience
Work History
Family Service Counselor
Memory Gardens Funeral Home and Cemetery
12.2018 - 01.2024
- Maintained detailed case documentation for accurate record-keeping purposes while adhering to confidentiality standards, state licensing and ethical practices.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded sales quotas, often by 200% or more and increased profitability through effective sales strategy and business planning.
- Negotiated contracts with key decision makers, securing favorable terms for the company while maintaining strong client relationships.
- Supported families on day of interment to resolve any problems and answer questions.
Bartender
Embassy Suites
02.2011 - 08.2019
- Served high customer volumes during special events, nights, and weekends - 150 rooms/suites.
- Performed opening and closing cash handling duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Followed all food handler and TABC procedures and guidelines.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
Bachelor of Science - Organizational Management And Leadership
Del Mar College
Corpus Christi, TX05-2027
Associate of Arts - Liberal Arts And Sciences
Del Mar College
Corpus Christi, TX05-2019
Skills
- Sales
- Service-Oriented Communication
- Microsoft Office
- Negotiation Techniques
- Phone Etiquette
- Case documentation
- Fast-paced environment
- Friendly, positive attitude
- Multitasking Abilities
- Conflict Resolution
- Active Listening
- Critical Thinking and Problem-Solving
Accomplishments
JD Powers Award Winner
Top Heritage Sales 2019
Top Overall Sales 2021
Top Overall Sales 2022
Tops Sales 2023
Timeline
Family Service Counselor
Memory Gardens Funeral Home and Cemetery
12.2018 - 01.2024
Bartender
Embassy Suites
02.2011 - 08.2019
Bachelor of Science - Organizational Management And Leadership
Del Mar College
Associate of Arts - Liberal Arts And Sciences
Del Mar College
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