Summary
Overview
Work History
Education
Skills
Timeline
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Lynette Anderson

Contract Agent
Fairburn,GA

Summary

  • Outgoing Team Member with 2 years of Sales experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Member position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

ACDD Agent

ACD Direct
08.2018 - Current
  • Joined a virtual team of over 1,200 representatives delivering customer service and support from your home office. We connect with each contact by anticipating and meeting the needs of callers, whether through phone, chat, or text.
  • Process donations orders quickly and accurately and maintained a continuous 90% score or better during each invoice period
  • Take donor calls and donation request and provide accurate, satisfactory answers to their queries and concerns
  • Obtain client information by answering telephone calls and follow instructions from each client's script.
  • Currently working as a tester preparing new agents who are interested in becoming a part of our team
  • As a tester, present feedback to new agents on taking and completing each donation by accurate use in reading client's script
  • Process donation request quickly and accurately for timely delivery.
  • Resolve caller issues quickly and thoroughly.
  • Establish strong member/donor relationships, building recommendations and loyalty on each call

Team Member

Anita Price State Farm Agency
01.2021 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Explained features and advantages of Auto and Renter's Insurance products or services to promote sales.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.

ACD Connect Agent

ACD Connect
04.2020 - 05.2021
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on donor inquiries to assess satisfaction with provided solutions.
  • Processed customer orders quickly and accurately for timely delivery.
  • Resolved caller issues quickly and thoroughly.
  • Informed clients of policies and procedures.

Education

Master of Arts - Instructional Technology

American InterContinental University
Schaumburg, IL
11.2004

Bachelor of Arts - Business

University of Illinois At Springfield
Springfield, IL
05.1995

Skills

  • Performer Promotion
  • Sales Closing
  • Customer Needs Determination
  • Flexible Schedule
  • Customer Complaint Resolution

Timeline

Team Member

Anita Price State Farm Agency
01.2021 - 01.2024

ACD Connect Agent

ACD Connect
04.2020 - 05.2021

ACDD Agent

ACD Direct
08.2018 - Current

Master of Arts - Instructional Technology

American InterContinental University

Bachelor of Arts - Business

University of Illinois At Springfield

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Lynette AndersonContract Agent