Lynette K Clayton
Spearfish,SD
Summary
Strong clinical and management background in a variety of healthcare settings. Expert in developing and setting objectives for the inpatient and outpatient care teams and medical teams. Results-focused management professional offering 10+ years of progressive leadership experience. Transformation of high-potential staff into outstanding leaders who demonstrate the skills and innovation that is critical to financial and operational success.
Experience in expense control, multi-disciplinary process
improvement of operations, strategic planning and analytical problem solving. Exemplary track record of operation efficiency, while improving quality.
Overview
24
24
years of professional experience
Work History
Strategic Planning Officer
Sheridan VA
Sheridan, WY
03.2020 - Current
- Assist units and programs in developing short and long term goals, developed and implemented a strategic vision that integrates program goals, strategic priorities, core values, and patient quality.
- Strategic Direction Committee co-chair, managing agendas, minutes, and projects. Development of a facility wide strategic planning timeline and tracking, VISN funding tracking, strategic proposal process, and high-level space utilization recommendation management.
- Participated in the development of the Emergency Medical National Office new Directive for Urgent Care Clinics. National workgroup participation included minutes, accreditation crosswalk research, and content input.
- Apply advanced knowledge of complex business and IT capabilities to direct multifaceted systems in support of the Billings hospital in a hospital project. Facilitated the development of a collaborative transfer process between hospital systems and staff, and assisted in the development of external CPRS Transfer Note. Best practice is under review for implementation at the Casper CBOC.
- COVID Incident Command Center co-lead, facilitating planning and operation in the COVID environment. Development of the COVID dashboard with real time and trended data tracking, identified as VISN best practice.
- COVID Workgroup lead, facilitating managerial discussion and decisions toward a comprehensive medical treatment program in the COVID environment. Active leadership role, ensuring that COVID related decision making was in alignment with facility and national policies, CDC guidelines, and accreditation body regulations.
- Served as the Montana-Sheridan Integration Officer, focusing on successfully integrating positions and processes across the two markets to improve efficiencies and provide a cost savings. Maintained productive relationships with service lines across both healthcare systems to develop assimilation plans in both administrative and clinical departments.
- Coordinated with patient safety officer, accreditation officer, infection control nurse, and CLC staff to ensure both clinical and administrative activities are in compliance with LTCI accreditation body, CDC guidelines, CLC national program guidelines, and MDS/RAI regulatory groups. CLC quality care committee and patient safety workgroups developed, to include multidisciplinary participation across departments, reporting process to GEC committee. Oversight inspections for clinical practice and environment of care internal review checklists established to track CLC units compliance and identify opportunities for improvement.
- Analyze competing demands for resources, taking into account the strategic priorities of the healthcare system, VISN, and VACO. Completed trended cost benefit analysis, VERA allocation potential, statistical analysis and projections, and funding proposals with program expansion funding secured for the following programs: Sheridan HBPC expansion, Casper HBPC expansion, MHRRTP building 64 expansion (nursing FTE), Non-Institutional Telehealth expansion, Vascular Studies.
Associate Chief Nurse - Medical Operations
VA Medical Center
Sheridan, WY
03.2017 - 03.2020
- Provide direct and indirect supervision of over 100 nursing and ancillary services staff at a 208 bed medical facility. Applied the fundamentals of Human Resource management organizational design by designing a targeted marketing plan to attract local qualified nursing staff. Advocated for updated market analysis for LPNs, with a bridge retention bonus to decrease attrition. Service chief level employee and labor relations involvement, including but not limited to disciplinary and corrective actions, EEO complaint management and mitigation, and union notifications and negotiations.
- In-depth knowledge and understanding of general clinical systems as they relate to patient care. Responsible for the provision of medical nursing services 24 hours a day, 7 days a week. Established and chaired the Nursing Standards and Practice Committee, focus included but not limited to: medical and nursing standards of practice and policy maintenance and development, accreditation and regulatory body compliance (including JCHAO, OIG, LTCI, CARF, OSHA), patient safety process improvement project and RCA tracking, facility committee reporting.
- Detailed to the position of Associate Director of Patient Care Services, assumed an active role with the hospital's senior leadership, medical staff management, and other clinical leaders in the facilities decision-making structure and process.
- Provided management oversight to both inpatient and outpatient services including, but not limited to: outpatient primary care clinics, ambulatory care specialty clinics, urgent care clinic, home and community based services, inpatient medical unit, community living and rehabilitation center, and employee health nursing
- Interim Ambulatory Care Clinic, Primary Care Clinic, and Urgent Care Clinic Nurse Manager with direct oversight of all nursing staff and operations. Close collaboration with business office chief and CBOC director related to clinic efficiency and quality of care. Directed multiple process improvement projects: patient experience related to MH access and follow up, vascular studies clinic stand up, developed framework and training (medical provider, nursing, and administrative staff) for Urgent Care Clinic EDIS adoption, invasive procedure process streamlining and documentation compliance tracking.
- Chair multiple committees and process improvement work groups, including but not limited to: Clinical Alarms Committee, Nursing Standards and Practice Committee, Nurse Council, Emergency Care Committee, CLC Quality Workgroup, CLC Falls Workgroup, Strategic Direction Committee, Patient Care Executive Board.
Regional Director of Clinical Performance and Nursing
Sound Physicians LLC
Denver, CO
07.2012 - 03.2017
- A key member of the regional leadership team responsible for managing clinical performance at 21 Sound partner sites across the region
- Monitored and evaluated process metrics: Ensuring adherence to evidence-based practice and intervention-specific workflows
- Supported
Regional Nurse Managers (RNM), Hospitalist RNs (HRN), Transitional Care RNs (TCRN) by
providing the knowledge, tools, and processes needed to drive performance
across the region
- Accountable for RNM, HRN, and TCRN professional development, and standardization of nursing practices
- Developed, executed, and monitored performance plans of hospital site physician teams and responsible for the implementation of process improvement tools and workflows
- Client facing, participated in building and maintaining strong relationships with partner sites and demonstrated acknowledged value to our partners through the implementation of core processes and regional initiatives
- Best Practice identification and dissemination
- Provided strategic input to develop growth strategies and on-going performance improvement
- Development of innovative HRN quality incentive program to drive process and outcomes
- Creation of community outreach process and marketing plan to increase direct referrals
- Facilitated collaboration between the provider teams and nursing departments to deliver scheduled nursing forums
Clinical Operations Manager - ICU
Ochsner Medical Center
Kenner, LA
08.2011 - 05.2012
- Provided support to the Critical Care Director by assuming unit responsibility for practice, quality of care, and service delivered
- Organized information and plans to assure the delivery of nursing care in accordance with the prescribed medical regimen, policies, and regulatory standards
- Collaborated with the leadership team in the development and implementation of programs and initiatives to enhance clinical performance, support financial goals, aid in the development of staff, and improve patient satisfaction
- Project manager for ICU RN training and Clinical Competency Tracking-developed a joint training matrix for utilizing resources and training opportunities with main campus.
- Actively participated in hospital Quality Committee and Nursing Professional Development Council
House Supervisor / Critical Care Float Pool
Exempla Good Samaritan Hospital
Lafayette, CO
06.2009 - 05.2010
- Cross trained to become the first float pool House Supervisor
- Provided patient care in the ER, critical care, telemetry, pediatric and M/S units
- Actively participated in Patient Safety Council, Code Blue Committee, and Clinical Practice Council
- Cerner implementation super user and trainer for ER and inpatient
Operations/Marketing Manager
Corrugator Belt Service
Countryside, IL
05.2007 - 06.2009
- Ensured smooth flow of daily activities including service scheduling, customer interface, travel arrangements, records and forms management, and purchasing Streamlined scheduling, sales and marketing process, and service delivery by instituting a customer relations management program
- Optimized the bookkeeping efficiency by implementing Quickbooks Online accounting software
- Managed all aspects of billing, A/R and A/P general ledger postings, P & L reporting, and payroll processing
- Developed marketing plan to include direct mail projects and print operations, internet and email marketing, and trade show and special events involvement
- Increased overall US market share by 38%
- Expanded service area to include Canada and Mexico
Agency Nurse
Novastaff Healthcare
Oakbrook, IL
09.2007 - 05.2008
- Agency RN floating to ER, ICU, CCU, telemetry units
Rapid Response Team/ER Critical Care Float Pool
Northwestern Memorial Hospital
Chicago, IL
09.2005 - 09.2007
- Partnered with Nursing Resources Director in developing and implementing the hospitals first Rapid Response Team
- Wrote and submitted policies and procedures for the Rapid Response multidisciplinary team
- In charge of scheduling and coordinating team members
- Spearheaded data collection and research tools for process improvement and measurable goals
- Staff RN floating to ER, ICU, CCU, CVICU, MICU, SICU, NICU, RR, and invasive/noninvasive labs
Director of Assisted Living
The Meadows Of Glen Ellyn
Glen Ellyn, IL
08.2004 - 07.2005
- Managed the 64-bed assisted living floor of a residential retirement community
- Responsible for all staffing and regulatory compliance, budget and expense control
- Directly supervised 22 certified nursing assistants
- In charge of all staff education and training
- Worked closely with Wellness Clinic in providing assistance with medical issues
Clinical Coordinator/Cardiac Catheterization Lab
Sherman Hospital
Elgin, IL
07.2003 - 06.2004
- Directed all front office operations including 4 Laboratory suites
- Performed nursing duties related to cardiac catheterizations and interventions
- Quality Assurance Team member heavily involved in identifying and resolving high-profile process improvement issues and development of action plans to achieve and maintain JCAHO accreditation
Chief Nurse - ICU
Army Reserve
09.2002 - 06.2003
- Activated and served in Afghanistan during Operation Enduring Freedom with a Forward Surgical Team
- Managed the mobile Intensive Care Hospital Unit of the Trauma Surgical ICU/Recovery Unit
- Directly supervised 4 nurses
- Officer-in-Charge of all laboratory capabilities and blood administration
Education
MBA - Business
University of Illinois
2009
B.S - Nursing
University of Iowa
1996
SSGBC - Six Sigma Green Belt Healthcare
University of Michigan
2016
Timeline
Strategic Planning Officer
Sheridan VA
03.2020 - Current
Associate Chief Nurse - Medical Operations
VA Medical Center
03.2017 - 03.2020
Regional Director of Clinical Performance and Nursing
Sound Physicians LLC
07.2012 - 03.2017
Clinical Operations Manager - ICU
Ochsner Medical Center
08.2011 - 05.2012
House Supervisor / Critical Care Float Pool
Exempla Good Samaritan Hospital
06.2009 - 05.2010
Agency Nurse
Novastaff Healthcare
09.2007 - 05.2008
Operations/Marketing Manager
Corrugator Belt Service
05.2007 - 06.2009
Rapid Response Team/ER Critical Care Float Pool
Northwestern Memorial Hospital
09.2005 - 09.2007
Director of Assisted Living
The Meadows Of Glen Ellyn
08.2004 - 07.2005
Clinical Coordinator/Cardiac Catheterization Lab
Sherman Hospital
07.2003 - 06.2004
Chief Nurse - ICU
Army Reserve
09.2002 - 06.2003
SSGBC - Six Sigma Green Belt Healthcare
University of Michigan
B.S - Nursing
University of Iowa
MBA - Business
University of Illinois