Lynette Dodd
Dowagiac
Summary
Detail-oriented professional with over 11 years of experience in dental office administration. Skilled in streamlining operations, managing patient accounts, and training staff, contributing to improved office efficiency and enhanced patient satisfaction.
Overview
37
37
years of professional experience
Work History
Dental Office Administrator
Dowagiac Family Dentistry
Dowagiac
01.2015 - 07.2026
- Streamlined patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance claims processing and verification, ensuring accuracy of patient accounts.
- Assisted dentists with management of patient records and treatment documentation.
- Delivered exceptional customer service during patient check-in and check-out procedures.
- Utilized dental practice management software to streamline administrative tasks efficiently.
- Implemented patient follow-up protocols, improving communication and continuity of care.
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
- Trained new staff on office procedures and software systems for seamless integration.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Created financial statements for patients, providing clear estimates of future treatments and costs.
- Verified patient information was up-to-date prior to each visit.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits.
- Created reports on various topics related to office operations for management review.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Beeson Street Cafe
Dowagiac
09.2005 - 12.2014
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Trained new servers on restaurant procedures and customer interaction skills.
- Coordinated onboarding of new servers, improving training efficiency and ensuring consistent customer service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
Vice President of School PTO
Volenteer work
Dowagiac
09.2002 - 06.2009
- Coordinated fundraising efforts that secured essential resources for school programs.
- Oversaw the planning of all PTO events including parent-teacher conferences, field trips, assemblies.
- Organized community events to foster parent-teacher engagement and collaboration.
- Collaborated with teachers to address student needs and enhance educational experiences.
- Managed budget planning to ensure effective allocation of funds for organizational expenditures and fundraising initiatives.
- Built a network of volunteers to enhance organizational capacity and streamline event planning.
- Assisted in organizing special activities such as book fairs or bake sales.
- Advocated for parental concerns with school officials to improve communication. with school administration and local education authorities.
- Drafted new policies and procedures for running the organization effectively.
- Ensured compliance with local laws regarding non-profit organizations operating within the district.
- Collaborated with team members in developing strategies for future success sessions to develop long-term goals for the organization’s success.
Server
Trackside Resturant
Dowagiac
06.1989 - 09.1998
- Provided excellent customer service in fast-paced dining environment.
- Resolved customer complaints promptly to ensure satisfaction and comfort.
- Trained new servers on restaurant procedures and customer interaction skills.
- Collaborated with restaurant staff to streamline operations and enhance service delivery.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Ensured food met presentation standards prior to delivery. before serving it to customers.
- Supervised daily operations and workflow of waitstaff team.
- Scheduled shifts and managed staffing levels for peak hours.
- Ensured compliance with all health and safety regulations relating to food service operations.
- Organized weekly staff schedules based on business needs.
Education
High School Diploma -
Dowagiac Union High
Dowagiac, MI06-1993
Science Education
Southwestern Michigan College
Dowagiac Skills
- Dental software proficiency
- Insurance claims processing
- Insurance verification
- Patient scheduling
- Appointment scheduling
- Appointment coordination
- HIPAA compliance
- Reception duties
- Email correspondence
- Staff onboarding
- Employee training
- Budgeting assistance
- Pricing strategy
- Problem solving
- Attention to detail
- Relationship management
- Customer service
- Event planning
- Community engagement
- Volunteer coordination
- Problem-solving aptitude
Timeline
Dental Office Administrator
Dowagiac Family Dentistry
01.2015 - 07.2026
Server
Beeson Street Cafe
09.2005 - 12.2014
Vice President of School PTO
Volenteer work
09.2002 - 06.2009
Server
Trackside Resturant
06.1989 - 09.1998
High School Diploma -
Dowagiac Union High
Science Education
Southwestern Michigan College