LYNETTE GAILORD
OAKLAND,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Travel Advisor
Save
03.2005 - Current
- Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends
- Researched cruises, airfare options and siteseeing options to best meet client expectations
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships
Retail Clerk
Safeway Stores Inc
07.1991 - 01.2022
- Helped customers complete purchases, locate items and join reward programs
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Answered questions about store policies and addressed customer concerns
- Greeted customers, helped locate merchandise and suggested suitable options
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Assisted customers with prompt and polite support in-person and via telephone
- Answered product questions with up-to-date knowledge of sales and store promotions
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Supported loss prevention goals by monitoring shopper behavior saving company thousand of dollars
Education
Some College (No Degree) -
Various Travel Courses And Certifications
Various LocationsAssociate of Arts - Lay Ministry
Ministry Allen Temple Leadership Institute
Oakland, CA05.1993
Associate of Science - Electronics Technology
Heald Institute of Technology
Hayward, CA06.1989
Associate of Arts - Accounting And Finance
Heald's Business College
Oakland, CA06.1982
Skills
- Skills
- Tour and Travel Quotes
- Travel Knowledge
- Travel Planning
- Travel Agent CMS
- Reservations Booking
- Credit Card Payments
- Customer Service
- Microsoft 365 Suite
- Accounting
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CTA - Certified Travel Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Travel Advisor
Save
03.2005 - Current
Retail Clerk
Safeway Stores Inc
07.1991 - 01.2022
Some College (No Degree) -
Various Travel Courses And Certifications
Associate of Arts - Lay Ministry
Ministry Allen Temple Leadership Institute
Associate of Science - Electronics Technology
Heald Institute of Technology
Associate of Arts - Accounting And Finance
Heald's Business College
- CTA - Certified Travel Associate
Similar Profiles
Radhika MalhotraRadhika Malhotra
ASSOCIATE at SAVE - SAVE ANIMALS AND VALUE ENVIRONMENTASSOCIATE at SAVE - SAVE ANIMALS AND VALUE ENVIRONMENT
Irshaad GannieIrshaad Gannie
Merchandiser at Save Cash & Carry (Save Hyper)Merchandiser at Save Cash & Carry (Save Hyper)
Lincoln BuggsLincoln Buggs
Owner and Operator at Save The Youth ( Save The Packages)Owner and Operator at Save The Youth ( Save The Packages)