Lynette Garcia
Charlotte,NC
Summary
Adept at fostering team collaboration and enhancing customer satisfaction, I leveraged my problem-solving skills and ServSafe food manager certification at Chic-Fil-A to elevate team performance and ensure health code compliance. My bilingual ability and dedication to quality improvement significantly contributed to a positive and inclusive work environment, driving notable achievements in service excellence.
Overview
10
10
years of professional experience
Work History
Team Leader
Chic-Fil-A
Charlotte
08.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Long Term Substitute
Charlotte Mecklenburg School System
Charlotte
08.2022 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Adapted lesson plans to accommodate diverse learners, including those with special needs or language barriers.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Collaborated with other educators to plan and review instruction.
Lead Toddler Teacher
Dogwood Lane Children's Academy
Charlotte, NC
03.2021 - 08.2022
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Promoted early literacy skills through engaging storytime sessions, interactive word games, and letter recognition activities.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Developed strong rapport with each student by understanding their unique personalities, strengths, challenges, goals.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Guided students to develop social, emotional and physical skills.
Customer Service Representative
Teleperformance
Remote
07.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Teacher
Kids in Motion CDC
Denver, NC
01.2020 - 07.2021
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Lead Teacher
The Grace School
Stanley, NC
11.2016 - 08.2019
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Customer Service Representative
Convergys
Charlotte, NC
05.2016 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Manager in Training
Cookout
Charlotte, NC
08.2015 - 12.2015
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Bachelor Of Arts - Business Administration
Grand Canyon University
Phoenix, AZAssociates In Applied Science - Medical Assistant
King’s College
Charlotte, NC12.2009
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Analytical thinking
- Quality improvement
- Flexible schedule
- Shift scheduling
- SMART goals
- Time management
- Team leadership
- Reliability
- Employee scheduling
- Waste reduction
- Staff training and development
- Point of sale (POS) system operation
- Food service background
- Labor and food cost control
- Customer service best practices
- ServSafe food manager
- Health code compliance
- Bilingual
Languages
Spanish
Professional Working
Timeline
Team Leader
Chic-Fil-A
08.2024 - Current
Long Term Substitute
Charlotte Mecklenburg School System
08.2022 - Current
Lead Toddler Teacher
Dogwood Lane Children's Academy
03.2021 - 08.2022
Customer Service Representative
Teleperformance
07.2020 - 03.2022
Lead Teacher
Kids in Motion CDC
01.2020 - 07.2021
Lead Teacher
The Grace School
11.2016 - 08.2019
Customer Service Representative
Convergys
05.2016 - 11.2016
Manager in Training
Cookout
08.2015 - 12.2015
Bachelor Of Arts - Business Administration
Grand Canyon University
Associates In Applied Science - Medical Assistant
King’s College