LYNETTE M. HOLLAND-BROWN

• Met customers in homes and businesses to discuss and demonstrate products.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Contributed to event marketing, sales and brand promotion.
• Achieved or exceeded company-defined sales quotas.

-Assist customers with requests ranging from scheduling appointments to billing and sale of additional or bundled products.-Most importantly, using my understanding of technology and communication devices to trouble shoot issues with customer's equipment.-Cross-trained and provided back-up for other customer service representatives when needed.

• Traveled throughout assigned territory to leverage leads and visit existing customers.
• Forecasted sales, developing and evaluating various methods of customer interaction.
• Built relationships with customers and community to promote long term business growth.
• Set and achieved company defined sales goals.

-Effectively communicate the benefits of Comcast products and services, while going door to door.-Focus on locking customers into term deals to secure recurring revenue for Comcast into the near future.-Provide training and knowledge assistance on the use of products and services sold new hires and sale reps whom are not meeting sales goals.-Demonstrate efficient and working knowledge of all products and services sold by the Sales Department to potential and existing customers.-Communicate independently,effectively and professionally with customers, employees and managers to establish and maintain considerate relationships.-Keeps abreast of current industry trends and practices.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Assist and train new hires.