Lynette Kightlinger
Marie
Iron Station,NC
Summary
Proven leader and effective communicator, adept at staff training and development, with a track record of enhancing team efficiency at Crafty Burg'r N Tap. Excelled in multitasking and organizational skills, significantly improving customer satisfaction and repeat business. Skilled in MS Office, demonstrating strong problem- solving abilities and a positive, professional attitude. Am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shipping and Receiving position. Ready to help the team achieve company goals. Am also very dependable and great at multitasking . Would be happy to take on a little extra tasks to help the team or just to help some as needed.
Overview
10
10
years of professional experience
Work History
Manager on Duty/Main Bartender
Crafty Burg'r N Tap
12.2019 - 02.2024
- Trained employees in essential job functions.
- Responded promptly to customer concerns by providing friendly,knowledgeable support, and maintaining composure and professionalism to ensure repeat business from satisfied customers
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained new bartenders on mixing techniques,recipes,and proper customer service etiquette for consistent service quality.
- Performed 0pen and closing duties,printing sales reports, setting up cash drawers for next shift and make sure the cash bank was stocked and correct for daily operations.
- Ensured accurate cash handling procedures were followed by all bartenders when taking payments from customers.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending , waitstaff, and managerial roles when necessary to maintain smooth operations during peak hours.
- Established rapport with regular customers by remembering names,preferences,and engaging in friendly conversations to promote loyalty.
- Served a high quality of customers during special events, nights and weekends.
Server
Midtown Sundries Denver
09.2015 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills and handle credit card payments
- Handled cash transactions accurately, contributing to balanced daily financial reports
Payroll Clerk
Payroll Plus
11.2013 - 12.2015
- Updated employee files with new details such as changes in address or salary levels.
- Increased accuracy in overtime calculations through consistent monitoring of hours worked against established thresholds.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages , deductions, and taxes.
- Established a well organized filing system for maintaining all payroll related documents securely
- Completed payroll accurately and timely to meet employee expectations
Education
Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Customer service focus and have great communication skills
- Budgeting expertise
- Staff Training and Development
- Sales and Marketing
- Goal oriented and highly reliable
- Multitasking Abilities and very detail oriented
- Organizational skills
- Complex problem solving
- Computer skills/MS Office
- Professional and Courteous with a Positive Attitude
- Work planning and prioritization and I also have great time management skills
- Good Judgement and Positive Attitude
Timeline
Manager on Duty/Main Bartender
Crafty Burg'r N Tap
12.2019 - 02.2024
Server
Midtown Sundries Denver
09.2015 - 06.2017
Payroll Clerk
Payroll Plus
11.2013 - 12.2015
Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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