Lynette Kruger
Whitesboro
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hospitality setting.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Hospitality Manager
Triple R Ranch & Winery
Whitesboro, TX
07.2024 - Current
- Collaborated with design and development teams to construct a user-friendly website & visually appealing coffee table book.
- Created a detailed hunting pricelist that enhanced client understanding of available packages. Developed competitive hunting packages that attracted new clientele. Launched a structured hunting pricelist that improved sales conversions.
- Coordinated events and activities, aligning with customer preferences to maximize satisfaction.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Executed landscaping tasks, including planting, mowing, edging, pruning, and maintenance, to ensure vibrant and healthy outdoor spaces.
- Ensured animals received proper nutrition.
- Monitored health conditions and implemented care plans for sick animals to facilitate healing.
- Assisted in darting, catching & moving exotic game.
Front Desk
YO Ranch Headquarters
Mountain Home, TX
06.2020 - 11.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used ThinkReservations to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members on ThinkReservations & Lightspeed
- Balance & deposit store cash sales
- Balance & bank deposits on Quickbooks
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Inventory stock (once a month)
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arrange & manage micro weddings
- Bartending at events
- Staff salaries
- Communicate with kitchen on number of meals for guests
- Liquor inventory
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Bookkeeper
Kolet Farms & Northern Cape Raisins
Kakamas, South Africa
06.2017 - 07.2018
- Submitting TAX
- Salaries
- Debtors & Creditors
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Reduced financial discrepancies through transaction monitoring and management.
- Analyzed financial data to assist in budget creation and forecasting.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Inspected account books and recorded transactions.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Input financial data and produced reports using Pastel Accounting.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Supported management by processing invoices and documents with consistent on-time delivery.
Personal Assistant & bookkeeper
TZN Logistix
Upington, South Africa
06.2015 - 04.2017
- Salaries & Wages
- Debtors & Creditors
- Submitting TAX
- Petty cash
- Quotes
- Handling all internet money transfers
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Head of Finances
Webateljee
Upington, South Africa
08.2013 - 06.2015
- Submitting TAX, UIF & PAYE - 7 companies
- Debtors & Creditors - 7 companies
- Submitting salaries on Pastel Payroll - 2 companies
- Petty Cash - 2 companies
- Quotes - 2 companies
- See clients daily
- Used to work under pressure
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Generated financial and operational reports to assist management with business strategy.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Managed day-to-day operations within 2-person finance department for printing & renting organization.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Assisted with recruiting, interviewing and hiring new department employees.
- Analyzed financial data regarding product performance and customer performance and developed reports for key stakeholders.
- Established and enforced controls on revenue and expenses to protect company assets.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Utilized financial software to prepare consolidated financial statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Personal Assistant to the Owner
Mega Phase Electrical Contractors
Cape Town, South Africa
01.2011 - 03.2013
- Subcontractors for Eskom - SA Electrical company
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Used discretion when handling confidential information.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Used Pastel Accounting Software to produce monthly invoices, reports, and other deliverables.
Milking Technician
Yelta & Saskia Riemersma
Puriri, New Zealand
06.2008 - 02.2009
- Milked 800 - 1, 000 cows using milking machinery twice a day.
- Kept stock healthy with adequate food, water and open space.
- Attended promptly to needs of sick cows to maintain health of livestock.
- Raised all newborn calves during calving season until they were old enough to be transferred to pastures.
- Treated sick cows / cows with mastitis
- Cleaned shed & milking machinery after every milking
- Examined animals for signs of sickness and overall herd health.
Front Desk Receptionist & Personal Assistant
Optimum Financial Services
Upington, South Africa
08.2003 - 06.2008
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Creditors
- Purchasing of office equipment
- Organizing of functions: - Birthdays - Staff functions - Yearend functions
- Drawing up of agendas & taking minutes
- Processing staff salaries on Excel
- Processing and transferring UIF and PAYE (monthly)
- Handling of petty cash
- Processing of Providendfund statements
- Calculating of interest on investments
- Analysing of life policies
- Requesting of quotations on short term & life insurance
- Handling death & retirement claims
- Handling internet transfers
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Created reports, presentations and other materials for executive staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Junior Marketer
Kaap-Agri
Upington, South Africa
08.2002 - 07.2003
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Wrote engaging and successful marketing, advertising, and website copy.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Quotations
Education
Financial Management
Northlink College
CAPE TOWN, South Africa06-2003
High School Diploma -
Duineveld High School
Upington, South Africa12-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Front Desk Management
- Guest Relations
- Room Assignments
- Word Processing
- Problem-Solving Skills
- Bookkeeping
- Administrative Skills
- Administrative Support
- Transaction Processing
- Inventory Oversight
- Effective Planning
Accomplishments
- Used Microsoft Excel to develop meal tracking spreadsheets.
- Investigated, identified and reconciled account discrepancies.
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
Hospitality Manager
Triple R Ranch & Winery
07.2024 - Current
Front Desk
YO Ranch Headquarters
06.2020 - 11.2023
Bookkeeper
Kolet Farms & Northern Cape Raisins
06.2017 - 07.2018
Personal Assistant & bookkeeper
TZN Logistix
06.2015 - 04.2017
Head of Finances
Webateljee
08.2013 - 06.2015
Personal Assistant to the Owner
Mega Phase Electrical Contractors
01.2011 - 03.2013
Milking Technician
Yelta & Saskia Riemersma
06.2008 - 02.2009
Front Desk Receptionist & Personal Assistant
Optimum Financial Services
08.2003 - 06.2008
Junior Marketer
Kaap-Agri
08.2002 - 07.2003
Financial Management
Northlink College
High School Diploma -
Duineveld High School