Lynette Pfeiffer
Fremont,CA
Summary
Dynamic retail manager with a proven track record at Diddams Party and Toy, excelling in inventory control and customer service. Enhanced store operations through effective team training and visual merchandising, leading to improved customer satisfaction and streamlined processes. Committed to fostering a positive environment and achieving sales targets.
Overview
20
20
years of professional experience
Work History
Retail-manager
Diddams Party and Toy
San Mateo, CA
10.2006 - 07.2025
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Trained and developed new employees for ease of transition into team.
Store Manager
Jamba Juice
Sunnyvale, CA
08.2005 - 10.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Cupertino High School
Cupertino, CASkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Visual merchandising
- Team training and development
- Quality assurance
- Merchandise planning
- Employee scheduling
Timeline
Retail-manager
Diddams Party and Toy
10.2006 - 07.2025
Store Manager
Jamba Juice
08.2005 - 10.2006
Cupertino High School