Lynlee Stolzman
Hill City
Summary
Motivated customer service employee with over four years of experience in delivering exceptional service. Passionate about creating positive environments and enhancing customer experiences. Skilled in utilizing various software platforms to efficiently manage tasks and provide solutions. Known for strong problem-solving abilities and a deep sense of empathy, always striving to understand and meet the needs of customers. Committed to continuous personal growth, and contributing to team success through collaboration and a positive attitude..
Overview
3
3
years of professional experience
Work History
Operations Assistant
Soldier Mountain
Fairfield
01.2025 - Current
- Conducted regular audits of operational activities to ensure compliance with regulations
- Monitored inventory of supplies and communicated needs to supervisor
- Ensured that all dishes were prepared in accordance with restaurant standards
- Greeted customers and answered inquiries in person or over the phone
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities
- Updated customer database regularly with relevant information from ticket sales transactions
Broista
Dutch Bros
Boise
07.2024 - 01.2025
- Completed routine maintenance and repair
- Managed household errands and other essential duties
Team Member
Chick-fil-A
Boise
07.2023 - 07.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked with cross-functional teams to achieve goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Operated cash registers to process payments from customers
- Trained new team members using approved training materials and information
- Uphold high standards of productivity and quality in operations
- Developed positive customer relationships through friendly greeting and excellent service
Barista
Hummingbird Coffee Co.
Gooding
11.2021 - 05.2022
- Developed creative recipes for signature coffees or blended drinks unique to the cafe
- Placed orders with suppliers for delivery of products required for daily operations
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value
- Followed safety procedures while operating machinery such as grinders and espresso machines
Education
High School Diploma -
Camas County Highschool
Fairfield, ID05.2025
Skills
- Customer service
- Event planning
- Team collaboration
- Problem solving
- Time management
- Teamwork
- Project planning
- Written communication
- Billing and coding
- Excellent communication
- Empathy
Accomplishments
- Student of the Month, 10/01/23, Timberline High School
- Varsity Basketball Captain, 2021-2022, Camas County High School
Timeline
Operations Assistant
Soldier Mountain
01.2025 - Current
Broista
Dutch Bros
07.2024 - 01.2025
Team Member
Chick-fil-A
07.2023 - 07.2024
Barista
Hummingbird Coffee Co.
11.2021 - 05.2022
High School Diploma -
Camas County Highschool