LYNN ARENT
GERMANTOWN,WI
Summary
Highly-qualified transportation specialist successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hard-working leader with a history of increasing productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OPERATIONS SUPERVISOR
WEST BEND TRANSIT
2023.02 - Current
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Streamlined processes and implemented time-saving strategies, resulting in improved operational efficiency.
- Enhance team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Fostered positive work environment, addressing employee concerns to lower turnover rates.
- Maintained open lines of communication with upper management, providing regular updates on operational progress and challenges faced by team to support decision-making.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager for timely resolution.
- Coordinated appointment scheduling and itinerary for clients and personnel.
DISPATCH OPERATIONS MANAGER
DIRECT DRIVE EXPRESS
2022.07 - 2023.01
- Coordinated dispatch training for new hires and refresher training for existing personnel to reinforce company vision, values, culture.
- Utilized TMW software to streamline dispatch operations.
- Utilized DAT to secure loads for drivers, ensuring optimal load assignment.
- Tracked hours of service compliance for drivers.
- Motivated staff to improve dispatch support, directly contributing to achievement of department goals.
- Addressed customer questions and service requests to enhance overall satisfaction.
- Developed knowledge of People Net, Omnitracs, and Samsara to enhance operational performance.
- Gained experience with People Net, Omnitracs, and Samsara systems to improve operational efficiency.
- Reported operational activities to management and maintained accurate records for compliance and performance tracking.
OPERATIONS DISPATCH LEAD
JD LOGISTICS
2020.08 - 2022.07
- Coordinated schedules for optimal daily workload coverage, adapting to changing demands to sustain service levels.
- Facilitated communication between customers and field personnel to address inquiries and resolve concerns, improving customer satisfaction.
- Received new orders, prepared documentation, and assigned personnel to streamline order processing.
- Monitored paperwork flow, directing information to departments to streamline operations.
- Operated PCS software to improve workflow processes.
OPERATIONS MANAGER
HAUL BIKES
2014.12 - 2020.08
- Selected, hired, trained all operation personnel and drivers, prepared personnel strategies per location to address service mix or coverage gaps while forecasting resource needs to reduce costs and maximize profits.
- Led dispatch operations for over 40 drivers and support personnel, ensuring timely and efficient delivery.
- Monitored revenue and costs through P&L analysis to optimize asset utilization and improve customer satisfaction.
- Provided operational leadership for accounts, serving as first point of contact for assigned customers to ensure exceptional service and account safety.
- Directed daily activities through Fleet Manager software, People Net/Omnitracs software, PC Miler, and AS400.
- Ensured accurate tracking of driver hours through management of electronic logging devices (ELD).
- Offered recommendations for optimizing driver schedules through recap analysis and 34-hour reset advice.
- Implemented administrative office support, communicated ongoing activities to general manager, built daily loads for drivers, and managed after-hours phone calls.
- Negotiated freight agreements using Central Dispatch load board and coordinated shipments on Uship.
Education
Associate of Science - Business Administration And Management
COLOROADO TECHNCIAL UNIVERSITY
COLORADO SPRINGS, COSkills
- Operations management
- Performance monitoring
- Process improvement
- Staff supervision
- Task delegation
- Management
- Customer engagement
Certification
- Conflict Resolution and Mediation Certificate – Cornell University ILR School.
Timeline
OPERATIONS SUPERVISOR
WEST BEND TRANSIT
2023.02 - Current
DISPATCH OPERATIONS MANAGER
DIRECT DRIVE EXPRESS
2022.07 - 2023.01
OPERATIONS DISPATCH LEAD
JD LOGISTICS
2020.08 - 2022.07
OPERATIONS MANAGER
HAUL BIKES
2014.12 - 2020.08
Associate of Science - Business Administration And Management
COLOROADO TECHNCIAL UNIVERSITY