LYNN BALDYGA
Greenville,NC
Summary
Emergency communications professional with over 10 years of experience in public safety, specializing in emergency call handling and dispatch operations. Demonstrated ability to maintain composure in high-pressure situations, effectively assess critical incidents, and deliver timely support during emergencies. Experienced in financial records management, emphasizing accuracy, customer service, and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Specialist
EMSMC
Lewisville, North Carolina
06.2024 - Current
- Communicated with clients to resolve billing discrepancies and payment inquiries.
- Maintained accurate records of customer transactions and payment history.
- Developed positive relationships with clients to enhance customer satisfaction and retention.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Reviewed and verified accuracy of invoices and account balances.
Ambulance Billing, Office Specialist 2
Pinellas County
Clearwater, Florida
09.2019 - 05.2024
- Utilized financial software to manage accounts receivable efficiently.
- Performed data entry of payments received by patients or insurance companies.
- Communicated with vendors regarding billing discrepancies or other issues that need resolution.
- Ensured accuracy of all data entries into the system.
Telecommunicator 2
Pinellas County Emergency Services
Clearwater, Florida
03.2009 - 09.2019
- Processed and answered incoming 911 calls accurately and expediently.
- Evaluated all calls to classify assistance type as emergency or non-emergency.
- Assessed safety issues for EMS and police personnel during call intake.
- Provided pre-arrival instructions to callers regarding medical emergencies until paramedics arrived at the scene.
- Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
- Documented accurate notes for medical and fire call reports to aid FD personnel.
- Documented call details accurately for record-keeping and analysis.
- Provided clear instructions to callers for emergency response protocols.
- Monitored radio communications to support field operations in real-time.
- Assisted in training new telecommunicators on operational procedures and systems.
- Maintained up-to-date knowledge of local emergency resources and services.
- Collaborated with team members to ensure seamless information flow during incidents.
Education
Bachelor of Business Administration - Finance
Loyola University Chicago
Chicago, IL12.1995
Skills
- Geographic information systems
- Crisis communication
- Computer-aided dispatch
- Radio operation
- Customer service
- Attention to detail
- Conflict resolution
- Teamwork and collaboration
- Public safety awareness
- Works Well Under Pressure
- Multitasking and prioritization
- Emergency assessment
- Map reading
- Verbal and written communication
Timeline
Accounts Receivable Specialist
EMSMC
06.2024 - Current
Ambulance Billing, Office Specialist 2
Pinellas County
09.2019 - 05.2024
Telecommunicator 2
Pinellas County Emergency Services
03.2009 - 09.2019
Bachelor of Business Administration - Finance
Loyola University Chicago