Lynn Bjork
San Antonio,TX
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Progressive Insurance Claims
07.2023 - Current
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
- Identified trends in claim patterns, providing actionable insights for process improvements and risk mitigation strategies.
- Worked closely with legal counsel when necessary during complex cases involving litigation or arbitration proceedings related to disputed claim outcomes.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
Quality Compliance Analyst
Phoenix Collateral Advisors
01.2021 - 05.2023
- Evaluated third-party vendors for compliance with applicable laws and regulations, minimizing potential exposure to penalties or sanctions.
- Assisted in the development of a comprehensive risk assessment framework for evaluating potential threats to organizational compliance systems.
- Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Developed and implemented comprehensive compliance training program, resulting in increased awareness and adherence across departments.
Credit Risk Analyst
SitusAMC
11.2019 - 01.2021
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Supported the loan origination team by providing expert knowledge and guidance on complex underwriting scenarios, enabling well-informed decisions in challenging cases.
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
- Streamlined underwriting processes, incorporating automated systems to reduce manual entry errors and increase efficiency.
Education
Bachelor of Science - Business Administration
The University of Texas At San Antonio
San Antonio, TX06-2008
Skills
- Encompass
- Loan Prospector
- Desktop Underwriter
- Fraud guard
- Microsoft Office
- Documentation review
- Root-cause analysis
- SharePoint
- Data analysis
- Process implementation
Timeline
Quality Assurance Analyst
Progressive Insurance Claims
07.2023 - Current
Quality Compliance Analyst
Phoenix Collateral Advisors
01.2021 - 05.2023
Credit Risk Analyst
SitusAMC
11.2019 - 01.2021
Bachelor of Science - Business Administration
The University of Texas At San Antonio
Similar Profiles
Ameena DavidAmeena David
Sourcing Specialist at Progressive Insurance, Claims Efficiency GroupSourcing Specialist at Progressive Insurance, Claims Efficiency Group
Laura SteinbrecherLaura Steinbrecher
Claims Representative at Progressive Insurance ClaimsClaims Representative at Progressive Insurance Claims
Jasmine EscobarJasmine Escobar
Central Loss Specialist at Progressive Insurance ClaimsCentral Loss Specialist at Progressive Insurance Claims
Michelle SolisMichelle Solis
Teacher at IDEA Public SchoolsTeacher at IDEA Public Schools
Jasia-Nique StewartJasia-Nique Stewart
Player Experience Agent at Penn Interactive VenturesPlayer Experience Agent at Penn Interactive Ventures