Lynn Cantrell
Ixonia,WI
Summary
Operationally-focused leader with expertise in managing support staff across multi-location clinics. Oversees employee management functions, including hiring and training, while enhancing optical inventory and patient education efforts. Skilled in medical billing and insurance verification, ensuring compliance and efficiency. Streamlines workflows through strategic scheduling and technology integration, improving overall patient experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Office Manager
Lake Country Eye Care
Hartland, Wisconsin
03.2020 - Current
- Manage support staff in multi-location clinic, overseeing interviewing, hiring, training, performance reviews, scheduling, and terminations to ensure efficient operations.
- Coordinate patient appointments, check-in/check-out processes, and patient flow across optometry and eyewear services to improve patient experience and operational efficiency.
- Oversee optical inventories, pricing, new product launches, training, and special sales events to optimize product offerings and enhance sales performance.
- Implement and track clinic sales and revenue goals
- Audit daily financial transactions
- File vision insurance claims and post insurance payments
- Records retention, chart reviews, patient billing, collection and posting of copays and balances due, medical claim reviews to ensure clean claim submission
- Create schedule templates for doctors
- Work with third party vendors to ensure all EHR software, patient retention systems, payment processes, and in office technology are working efficiently. Review new systems that may be beneficial to the practice and make suggestions to practice owner.
- Eyewear sales with an emphasis on patient education
- Other tasks necessary to ensure that the practice runs smoothly and creates a positive experience for the patients
Office Manager
Oconomowoc Vision
Oconomowoc, Wisconsin
10.2010 - 03.2020
- Managed front desk operations to ensure exceptional patient experiences and smooth patient flow, including answering phones, scheduling appointments, patient check in/check out, billing, and collection of balances due
- Managed other support staff training and scheduling
- Inventory management to maximize revenue and reduce loss
- Ordered eyewear
- Filed all medical and vision insurance claims
- Posted all insurance payments
- Worked with insurance companies to resolve any denied claims
Education
Brookfield East
Brookfield, WISkills
- EHR systems
- Medical billing
- Insurance verification
- Practice scheduling
- Able to find and implement ways to improve efficiency, sales, and revenue
- Computer literacy
- Math skills
- Written and verbal communication skills
- Customer service
- Ability to de-escalate situations if necessary, pivot and change course when needed
Certification
- American Board of Opticianry certified
Timeline
Office Manager
Lake Country Eye Care
03.2020 - Current
Office Manager
Oconomowoc Vision
10.2010 - 03.2020
Brookfield East