Megan Bretz
Clermont,FL
Summary
Through hard work, dedication, and motivation anything is possible. All challenges and obstacles I face are a learning experience that will be met with a professional attitude and will be handled in a timely fashion with a methodical manner to meet deadlines to maintain an efficient flow of work, which provides an opportunity to acquire new knowledge, skills, and experience.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office Manager
Elite DNA Behavioral Health
02.2023 - Current
- Maintain office services by organizing office operations and procedures, approving timecards for payroll including time off requests
- Interviewing, hiring, and training non-clinical office staff
- Controlling correspondence, designing filing systems, reviewing, and completing supply requisitions
- Assigning and monitoring clerical functions
- Participating in companywide meetings, preparing letters, presentations, and reports
- Processing invoices and managing office budgets
- Ensure health and safety policies are up to date
- Confirm that all data, billing information, and other records of care are accurate and appropriately filed
- Assist front office employees with administrative workflow and when applicable assist with taking patient vital signs
- Overseeing day-to-day operations of the facility
Medical Administrator
Lifestance Behavioral Health
01.2022 - 01.2023
- A responsibility to attend to patients present in office with a comforting smile and a respective greeting for attending their needs of scheduling appointments, submitting medication requests to providers, adhering to the check in process
- Triage high call volumes including but not limited to crisis calls
- Preparing the daily schedules for multiple providers, verifying appropriate insurances are accepted for each prescriber, updating demographic information will protect patient privacy
- Ensuring that the entire medical office environment runs smoothly and efficiently
Surgical Coordinator
Florida Cardiology
04.2021 - 10.2021
- Coordinating out-patient procedures for cardiac related events, including obtaining authorizations and direct contact with hospitals as well as out-patient facilities
- Prepare non-cardiac related documents for physician review in response to cardiac preoperative evaluations for patient approval
- Providing medical treatment, attending staff meetings and collaborations, promoting a positive work atmosphere
- Demonstrating clinical skills, leadership, conflict resolution, effective communication, and able to contribute help in a fast-paced work environment
Medical Assistant
Advanced Dermatology & Cosmetic Surgery
01.2021 - 03.2021
- Providing treatment and procedural information to patients
- Developed a system for storage, inventory and ordering of supplies and medications saving the clinic time and money on overstock and efficiency
- Correlated an efficient and accurate system for timely charges entered by conversion between the Office Manager/ Billing Coordinator
- Organized effective laboratory collection and services in a challenging workspace while maintaining a high standard of care
- Help assistant alongside a highly educated physician performing basic surgical procedures for at risk patients
Floating Medical Assistant
Orange Doc Family Medicine
04.2018 - 12.2020
- Assisting the physician during routine physician examinations
- Collecting and preparing specimens for laboratory analysis
- Performing basic laboratory testing, including culture swabbing, urinalysis testing, and bacterial collections
- Administered vaccinations, aided in ear irrigations, vision and hearing examinations
- Records vital sign measurements
- Instructed patients on medication administration and special dietary plans
- Maintained patient charts, preparing patients and rooms for examinations
Cashier
Goodwill Inc
Orlando, FL
- Helped with purchases and signed customers up for rewards program.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Followed company security procedures for handling large sums of money.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Cashier
RaceTrac
Orlando, FL
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Service/Parts Cashier
Miracle Toyota
Haines City, FL
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Balanced daily transactions on a computerized point-of-sale system.
Service/Parts Cashier
Reed Nissan
Orlando, FL
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Reviewed daily reports detailing sales totals for the day's transactions.
- Greeted customers promptly and responded to questions.
Food/Beverage Server
Universal Studios
Orlando, FL
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Presented menus to patrons and answered questions about menu items, making recommendations upon request.
Lifeguard
Wet N Wild
Orlando, FL
- Monitored surrounding environment constantly to watch for potential risks.
- Performed emergency rescues when necessary.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Provided assistance to swimmers of varying skill levels.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Education
High School Diploma -
Oak Ridge High School
05-2013
Medical Assisting Diploma -
Florida Technical College
Some College (No Degree) - General Studies
Lake Sumter State College
Skills
- Medical Terminology
- Patient Preparation
- Clinical: Vital Sign Measurements, Injections, EKG's
- Teamwork
- Customer Service Excellence
- Problem Solving
- Time, Scheduling and Calendar Management
- Staff Trainings
- Multitasking
- Staff Onboarding
- Expense Reporting/ Balancing
- Payment Processing
- Operations Management
- Office Administration
- Supply (Stock) Control
- Compliance Monitoring
- Detail-oriented
- Organizational Skills
- Demonstrating Courteous Behaviors
- Mindfulness to Challenges and Anticipate Needs
- EHR Systems
- Schedule and PTO Handling
- Product Restocking
Certification
- National Certified Medical Assistant 04/2018
Personal Information
Work Permit: Authorized to work for U.S employers
Timeline
Office Manager
Elite DNA Behavioral Health
02.2023 - Current
Medical Administrator
Lifestance Behavioral Health
01.2022 - 01.2023
Surgical Coordinator
Florida Cardiology
04.2021 - 10.2021
Medical Assistant
Advanced Dermatology & Cosmetic Surgery
01.2021 - 03.2021
Floating Medical Assistant
Orange Doc Family Medicine
04.2018 - 12.2020
Cashier
Goodwill Inc
Cashier
RaceTrac
Service/Parts Cashier
Miracle Toyota
Service/Parts Cashier
Reed Nissan
Food/Beverage Server
Universal Studios
Lifeguard
Wet N Wild
High School Diploma -
Oak Ridge High School
Medical Assisting Diploma -
Florida Technical College
Some College (No Degree) - General Studies
Lake Sumter State College
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