Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Megan Bretz

Clermont,FL

Summary

Through hard work, dedication, and motivation anything is possible. All challenges and obstacles I face are a learning experience that will be met with a professional attitude and will be handled in a timely fashion with a methodical manner to meet deadlines to maintain an efficient flow of work, which provides an opportunity to acquire new knowledge, skills, and experience.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Office Manager

Elite DNA Behavioral Health
02.2023 - Current
  • Maintain office services by organizing office operations and procedures, approving timecards for payroll including time off requests
  • Interviewing, hiring, and training non-clinical office staff
  • Controlling correspondence, designing filing systems, reviewing, and completing supply requisitions
  • Assigning and monitoring clerical functions
  • Participating in companywide meetings, preparing letters, presentations, and reports
  • Processing invoices and managing office budgets
  • Ensure health and safety policies are up to date
  • Confirm that all data, billing information, and other records of care are accurate and appropriately filed
  • Assist front office employees with administrative workflow and when applicable assist with taking patient vital signs
  • Overseeing day-to-day operations of the facility

Medical Administrator

Lifestance Behavioral Health
01.2022 - 01.2023
  • A responsibility to attend to patients present in office with a comforting smile and a respective greeting for attending their needs of scheduling appointments, submitting medication requests to providers, adhering to the check in process
  • Triage high call volumes including but not limited to crisis calls
  • Preparing the daily schedules for multiple providers, verifying appropriate insurances are accepted for each prescriber, updating demographic information will protect patient privacy
  • Ensuring that the entire medical office environment runs smoothly and efficiently

Surgical Coordinator

Florida Cardiology
04.2021 - 10.2021
  • Coordinating out-patient procedures for cardiac related events, including obtaining authorizations and direct contact with hospitals as well as out-patient facilities
  • Prepare non-cardiac related documents for physician review in response to cardiac preoperative evaluations for patient approval
  • Providing medical treatment, attending staff meetings and collaborations, promoting a positive work atmosphere
  • Demonstrating clinical skills, leadership, conflict resolution, effective communication, and able to contribute help in a fast-paced work environment

Medical Assistant

Advanced Dermatology & Cosmetic Surgery
01.2021 - 03.2021
  • Providing treatment and procedural information to patients
  • Developed a system for storage, inventory and ordering of supplies and medications saving the clinic time and money on overstock and efficiency
  • Correlated an efficient and accurate system for timely charges entered by conversion between the Office Manager/ Billing Coordinator
  • Organized effective laboratory collection and services in a challenging workspace while maintaining a high standard of care
  • Help assistant alongside a highly educated physician performing basic surgical procedures for at risk patients

Floating Medical Assistant

Orange Doc Family Medicine
04.2018 - 12.2020
  • Assisting the physician during routine physician examinations
  • Collecting and preparing specimens for laboratory analysis
  • Performing basic laboratory testing, including culture swabbing, urinalysis testing, and bacterial collections
  • Administered vaccinations, aided in ear irrigations, vision and hearing examinations
  • Records vital sign measurements
  • Instructed patients on medication administration and special dietary plans
  • Maintained patient charts, preparing patients and rooms for examinations

Cashier

Goodwill Inc
Orlando, FL
  • Helped with purchases and signed customers up for rewards program.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Followed company security procedures for handling large sums of money.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Cashier

RaceTrac
Orlando, FL
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Service/Parts Cashier

Miracle Toyota
Haines City, FL
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Balanced daily transactions on a computerized point-of-sale system.

Service/Parts Cashier

Reed Nissan
Orlando, FL
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Reviewed daily reports detailing sales totals for the day's transactions.
  • Greeted customers promptly and responded to questions.

Food/Beverage Server

Universal Studios
Orlando, FL
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.

Lifeguard

Wet N Wild
Orlando, FL
  • Monitored surrounding environment constantly to watch for potential risks.
  • Performed emergency rescues when necessary.
  • Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Provided assistance to swimmers of varying skill levels.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.

Education

High School Diploma -

Oak Ridge High School
05-2013

Medical Assisting Diploma -

Florida Technical College

Some College (No Degree) - General Studies

Lake Sumter State College

Skills

  • Medical Terminology
  • Patient Preparation
  • Clinical: Vital Sign Measurements, Injections, EKG's
  • Teamwork
  • Customer Service Excellence
  • Problem Solving
  • Time, Scheduling and Calendar Management
  • Staff Trainings
  • Multitasking
  • Staff Onboarding
  • Expense Reporting/ Balancing
  • Payment Processing
  • Operations Management
  • Office Administration
  • Supply (Stock) Control
  • Compliance Monitoring
  • Detail-oriented
  • Organizational Skills
  • Demonstrating Courteous Behaviors
  • Mindfulness to Challenges and Anticipate Needs
  • EHR Systems
  • Schedule and PTO Handling
  • Product Restocking

Certification

  • National Certified Medical Assistant 04/2018

Personal Information

Work Permit: Authorized to work for U.S employers

Timeline

Office Manager

Elite DNA Behavioral Health
02.2023 - Current

Medical Administrator

Lifestance Behavioral Health
01.2022 - 01.2023

Surgical Coordinator

Florida Cardiology
04.2021 - 10.2021

Medical Assistant

Advanced Dermatology & Cosmetic Surgery
01.2021 - 03.2021

Floating Medical Assistant

Orange Doc Family Medicine
04.2018 - 12.2020

Cashier

Goodwill Inc

Cashier

RaceTrac

Service/Parts Cashier

Miracle Toyota

Service/Parts Cashier

Reed Nissan

Food/Beverage Server

Universal Studios

Lifeguard

Wet N Wild

High School Diploma -

Oak Ridge High School

Medical Assisting Diploma -

Florida Technical College

Some College (No Degree) - General Studies

Lake Sumter State College
Megan Bretz