Edward Herdon
61 Weber Ave Buffalo,NY
Summary
Proactive Loan Officer and Collection Specialist with extensive experience in loan qualification assessments, customer counseling on payment solutions, and strategic debt reduction. Skilled in maintaining confidentiality, accurate record-keeping, and using skip tracing techniques. Bringing exceptional customer service and relationship management to drive client satisfaction and meet organizational goals.
Overview
18
18
years of professional experience
Work History
Loan Officer
Credit Deployment Services
01.2022 - Current
- Assisted customers in assessing situation for appropriate loan qualifications, resulting in higher customer satisfaction and reaching personal goals.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and approval.
Collector
Reliant Capital Solutions
10.2018 - 03.2020
- Counseled customers on payment solutions with defaulted student loans held by the Department of Education
- Used skip tracing and other techniques to locate customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- consistently reached goals set forth by management, while adhering to all company, state, and federal guidlines
Collector
Northstar Companies
10.2006 - 09.2018
- Reduced outstanding debts for Ally Bank's repossessed car portfolio by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Used skip tracing and other techniques to locate customers
- .Consistently meet goals set forth by management
Skills
- Database Management
- Documentation Review
- Relationship building and management
- Financial Advising
Timeline
Loan Officer
Credit Deployment Services
01.2022 - Current
Collector
Reliant Capital Solutions
10.2018 - 03.2020
Collector
Northstar Companies
10.2006 - 09.2018
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