Summary
Overview
Work History
Education
Skills
Timeline
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LYNN ETHRIDGE

LYNN ETHRIDGE

SLIDELL,LA

Summary

Experienced Database Operational Specialist with over 5 years of experience in the health science industry, specializing in data analysis, database optimization, and report generation. Passionate about leveraging data to drive business decisions and operational efficiency. Seeking to apply my expertise in a senior data analyst role.

Overview

15
15
years of professional experience

Work History

DATABASE OPERATIONAL SPECIALIST

MEDKODER INC
02.2017 - Current
  • Maintained compliance with CMS industry regulations and internal guidelines through rigorous quality control measures.
  • Collaborated with clients to define project scope, objectives, deliverables, and achieve successful digital file integration.
  • Created and maintained scheduled and ad hoc reporting in alignment with client needs.

REPORTING ANALYST

NESTLE HEALTH SCIENCE - BRAND DIRECT HEALTH PHARMACY
10.2012 - 11.2016
  • Developed custom reports to address specific business needs, support decision-making processes, and present important trends.
  • Created visually appealing dashboards that effectively communicated key metrics to Operational and Executive teams.
  • Improved existing reporting by researching data sources, compiling data and designing output.

CUSTOMER SERVICE TEAM LEAD

NESTLE HEALTH SCIENCE - BRAND DIRECT HEALTH PHARMACY
04.2011 - 10.2012
  • Created and updated processes and programs for the Customer Service Department which improved productivity by 20% and lead to higher customer loyalty.
  • Responsible for training and coaching Customer Service Representatives in navigating difficult interactions with customer, offering guidance on appropriate de-escalation techniques when needed.
  • Ensured that the Customer Service Department maintained or surpassed company expectations quarterly.

COMPUTER TECHNICIAN

CERTIFIED SOFTWARE SOLUTIONS
01.2010 - 04.2011
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making To clients needs.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.

Education

Bachelor of Visual Arts - Computer Animation

UNIVERSITY OF LOUISIANA
LAFAYETTE, LA
09.2009

Skills

  • Adobe
  • Maya
  • Pinnacle Studio 10
  • Pro Tools
  • SQL/MySQL
  • SSMS/SSIS/SSRS
  • Tableau
  • Microsoft Suite
  • Oracle
  • Operational efficiency
  • Process documentation
  • Data analysis
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Effective communication
  • Adaptability

Timeline

DATABASE OPERATIONAL SPECIALIST

MEDKODER INC
02.2017 - Current

REPORTING ANALYST

NESTLE HEALTH SCIENCE - BRAND DIRECT HEALTH PHARMACY
10.2012 - 11.2016

CUSTOMER SERVICE TEAM LEAD

NESTLE HEALTH SCIENCE - BRAND DIRECT HEALTH PHARMACY
04.2011 - 10.2012

COMPUTER TECHNICIAN

CERTIFIED SOFTWARE SOLUTIONS
01.2010 - 04.2011

Bachelor of Visual Arts - Computer Animation

UNIVERSITY OF LOUISIANA

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