Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynn Ferguson

Eatontown,NJ

Summary

Oversee Front desk with experience in managing front office operations, including handling multi-line phones,handling complaints and inquires in a high volume dealership. Strong organizational skills and maintains a professional demeanor under pressure as well as outstanding computer skills with exceptional customer service skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Automotive Receptionist /Service Coordinator

Circle Hyundai
Shrewsbury, NJ
07.2022 - Current
  • Processed customer payments and updated client information
  • Scheduled appointments for service and parts needed
  • Stocked in and tagged new vehicles
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Logged in Licence plates and Registrations

Asbury Park Press Carrier

Asbury Park Press
Eatontown, NJ
05.2006 - 08.2017
  • Communicated effectively with customers regarding product delivery schedules.
  • Provided timely delivery of goods according to customer needs.
  • Responded quickly to emergency situations while on the road.

Front Desk Insurance Coordinator

Old Bridge Orthodontics
Old Bridge, NJ
09.2011 - 09.2012
  • Responsible for scheduling appointments, presenting treatment plans and making financial arrangements with patients
  • Manage copays, collections Insurance verification and claim submissions
  • Posting payments, bank deposits and contract negiotations

Customer Service Representative

Scotts Lawn Service
Marlboro, NJ
01.2007 - 12.2008
  • Oversee front desk operations, answer phones , assist customers
  • Manage customer account information and produce invoices for billing
  • Schedule appointments and resolved customer complaints
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

Certificate - Automotive Title Clerk

NJCARR
Trenton
07-2024

Certificate - Dental Assistant With Radiology

Advantage Career Institute
West Long Branch, NJ
02-2009

High School Diploma -

Shore Regional High School
West Long Branch, NJ
06-1987

Skills

  • Scheduling
  • Complaint resolution
  • Call Center Operations
  • Microsoft Word /Excel
  • Medical Records ICD/CPT Coding
  • Insurance Verification
  • Posting payments

Certification

  • CPR Certified
  • MV Clerk Pending

Timeline

Automotive Receptionist /Service Coordinator

Circle Hyundai
07.2022 - Current

Front Desk Insurance Coordinator

Old Bridge Orthodontics
09.2011 - 09.2012

Customer Service Representative

Scotts Lawn Service
01.2007 - 12.2008

Asbury Park Press Carrier

Asbury Park Press
05.2006 - 08.2017

Certificate - Automotive Title Clerk

NJCARR

Certificate - Dental Assistant With Radiology

Advantage Career Institute

High School Diploma -

Shore Regional High School

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Lynn Ferguson