LYNN FORBES
Cumming,Georgia
Summary
Sales professional with proven track record in driving revenue and enhancing customer relationships. Skilled in coordinating sales activities, managing client accounts, and supporting sales teams to achieve targets. Known for strong teamwork, adaptability, and delivering consistent results in dynamic environments. Expertise includes Customer service, CRM/ Salesforce software, sales reporting, and problem-solving.
Overview
20
20
years of professional experience
Work History
Senior Sales Operations Manager
Vancursions Trips and Tours
08.2022 - Current
- Conducted market research to identify untapped opportunities for business expansion and growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Sales Representative
EDEN IN A BOTTLE
04.2021 - 08.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Property Sales Manager
MARRIOTT - Training Hotel
06.2009 - 09.2016
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Support Call Center
COCA COLA ENTERPRISES
01.2005 - 02.2009
- Handled 90-110 inbound calls per day and resolved customer issues in call center environment
- Input computerized requests for product orders and equipment to be serviced
- Upselling service products and supplies to vendors to increase revenue
Education
ENDORSED CERTIFICATE -
DAVID E. MACKENZIE GRADUATE
Skills
- Sales processes and training
- Pricing strategy
- Revenue growth
- Customer service
- Problem-solving
- Time management
- Leadership, Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Salesforce optimization
- Client base retention
- Organizational skills
- Active listening
- Excellent verbal and written communication
- Closing techniques
- Proficient in Microsoft Office Suite
Targets
- CUSTOMER SERVICE AND SALES
Timeline
Senior Sales Operations Manager
Vancursions Trips and Tours
08.2022 - Current
Customer Service Sales Representative
EDEN IN A BOTTLE
04.2021 - 08.2024
Property Sales Manager
MARRIOTT - Training Hotel
06.2009 - 09.2016
Service Support Call Center
COCA COLA ENTERPRISES
01.2005 - 02.2009
ENDORSED CERTIFICATE -
DAVID E. MACKENZIE GRADUATE
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