Lynn Gerhardt
Lanesborough,MA
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management ability. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Merchandiser
Footprint Solutions
Lisle, Illinois
02.2024 - 08.2025
- Executed planograms to ensure compliance with brand standards and marketing strategies.
- Organized product displays to boost customer engagement and increase sales.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Arranged product displays to meet company guidelines and attract customers. according to company standards and specifications.
- Built product displays and placed appropriate signage for merchandise.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Monitored store shelves to ensure product availability and restocked merchandise.
- Collaborated with team members to ensure accurate inventory levels and timely restocking.
- Communicated with management about inventory needs and customer feedback regularly.
- Conducted regular audits of merchandise to identify discrepancies and improve processes.
- Maintained clean, organized work environment to support efficient store operations.
- Cleaned and organized display cases, shelves and aisles.
Customer Service Associate
Global Partners
Lee, Massachusetts
08.2024 - 05.2025
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with inquiries and product information.
- Processed orders and returns efficiently through the company system.
- Maintained accurate records of customer interactions and transactions.
- Monitored inventory levels to ensure product availability for customers.
- Handled cash register operations accurately during peak times.
- Handled large amounts of cash and balanced the cash drawer daily within prescribed balancing guidelines.
- Completed tasks assigned by management to support daily operations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized work area by cleaning and restocking supplies regularly.
- Educated customers on special pricing opportunities and company offerings.
Clinical Support Specialist
Gale Healthcare Solutions
Tampa, Florida
07.2021 - 09.2023
- Managed documentation and maintained accurate records to support operational processes.
- Managed and monitored the onboarding process for nursing staff, encompassing new employee orientation and scheduling.
- Assisted in developing and implementing onboarding processes for new nursing staff.
- Coordinated recruitment and onboarding efforts for nursing staff, ensuring timely integration into the team.
- Managed employee records, ensuring compliance with health regulations and policies.
- Created and maintained employee records, ensuring accuracy and compliance with applicable laws.
- Monitored safety protocol compliance among nursing staff, addressing issues to uphold standards.
- Troubleshot operational issues promptly and resolved operational challenges promptly.
- Tracked employee attendance records and provided support in addressing absenteeism issues.
- Collaborated with department heads to address staffing needs and resolve conflicts.
- Resolved conflicts between nursing staff members in a professional manner while maintaining an atmosphere of respect.
Staffing Coordinator/Central Supply Clerk
Highland Pines Nursing & Rehabilitation Center
Clearwater, Florida
07.2016 - 05.2021
- Collaborated with management to identify staffing needs and recruitment strategies.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Facilitated communication between staff and management regarding staffing issues.
- Coordinated staffing schedules to ensure adequate coverage in all departments.
- Maintained accurate records of employee attendance and availability for scheduling.
- Provided support in resolving employee inquiries related to scheduling or policies.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Assisted in the development of job descriptions and postings for open positions.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Provided support during new employee interviews and orientations.
- Participated in career events such as college fairs or industry conferences to generate interest in available jobs.
- Monitored performance of temporary staff members throughout their assignment duration.
- Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
- Kept labor costs and metrics within preset departmental budgets.
- Ensured compliance with federal and state laws related to employment practices.
- Maintained accurate inventory records for medical supplies and equipment.
- Processed supply orders and ensured timely delivery to departments.
- Coordinated with vendors for supply procurement and contract management.
- Assisted staff in locating requested supplies and resolving discrepancies.
- Monitored stock levels and reported shortages to management proactively.
- Implemented organization systems for efficient supply storage and retrieval.
- Ensured compliance with safety regulations in storage areas and handling protocols.
- Assisted with special projects involving the relocation of materials between storage areas, optimizing space utilization. such as moving material between locations or reorganizing storage areas.
- Verified purchase order accuracy against invoices prior to payment processing.
- Prepared itemized lists of goods received or shipped out for billing purposes.
- Verified stock levels and placed orders with vendors.
- Conducted regular cycle counts of physical inventory items in storage areas.
- Managed daily operations of the central supply room including stocking shelves, filling requisitions and maintaining cleanliness.
- Delivered requested materials to appropriate departments within established timelines.
- Performed weekly inventories to ensure availability of necessary supplies.
- Organized, labeled and stored supplies in designated areas.
- Processed orders for medical equipment, supplies and pharmaceuticals.
Education
Certificate - Human Services
Berkshire Community College
Pittsfield, MA05-1999
Skills
- Visual merchandising
- Planogram execution
- Inventory management
- Product display organization
- Stock replenishment
- Compliance management
- Records maintenance
- Employee record keeping
- Healthcare operations
- Staff scheduling
- Problem solving
- Attention to detail
- Organizational skills
- Time management
- Effective communication
- Employment verification
Certification
- Florida Life Insurance and Annuities - Florida, Issued September 2025
- Medical Billing and Coding Diploma - Issued February 2026
Timeline
Customer Service Associate
Global Partners
08.2024 - 05.2025
Merchandiser
Footprint Solutions
02.2024 - 08.2025
Clinical Support Specialist
Gale Healthcare Solutions
07.2021 - 09.2023
Staffing Coordinator/Central Supply Clerk
Highland Pines Nursing & Rehabilitation Center
07.2016 - 05.2021
Certificate - Human Services
Berkshire Community College