Hi, I’m
Lynn Godfrey
Partner Training Program Manager
Blaine,MN
Summary
Throughout my career, I have prioritized customer service and relationship building. Teaching and coaching others to excel in their work is a true passion. Continuously enhancing my skills allows me to deliver exceptional experiences to customers and partners. I understand the importance of fostering strong relationships with colleagues and leadership, as collaboration and effective communication are essential for professional success.
Overview
13
years of professional experience
Work History
ITERABLE
Lead Partner Training Program Manager
11.2023 - Current
Job overview
- Researched and designed the partner implementation certification program to enable agency partners to onboard customers onto Iterable
- Collaborated with multiple stakeholder groups to develop Agency Partner Delivery Program which enables partners to efficiently lead customer onboarding projects
- Updated partner learning materials based on partner course completion, partner feedback, and customer satisfaction scores.
ITERABLE
Partner Training Specialist
10.2021 - 11.2023
Job overview
- Enabled agency partners on the Iterable app and best practices through interactive virtual training sessions
- Collaborated with Partner Managers, Product Marketing and Professional Services to develop new training offerings for agency partners
- Developed and led advanced Iterable training sessions offered at Iterable's Activate Conference.
ITERABLE
Implementation Consultant
12.2019 - 10.2021
Job overview
- Coordinated and managed implementations of Iterable SaaS software by consulting with customers and sharing best practices to support individual use case setup within Iterable
- Trained external stakeholders on use of Iterable by facilitating customized training sessions and working sessions based on each client's requirements
- Contributed to multiple OKRs within the Professional Services team to improve internal processes for project planning and internal knowledge transfer that support increased service levels for customers
- Co-developed and presented Iterable Activate virtual session on Advanced Personalization and Handlebar use cases.
KAPOST
Sr. Implementation Manager
09.2017 - 12.2019
Job overview
- Led implementations of Kapost SaaS software with mid-market to large enterprise customers including discovery, configuration, training and monitoring user adoption
- Facilitated onsite workshops to discover current state of marketing operation, identify key stakeholders and map future state of customer marketing operation
- Trained stakeholders onsite and virtually on new processes for marketing content creation and how to use Kapost in support of the new process
- Managed projects from SOW creation to signoff including deliverable creation and distribution, identification of risks and mitigations, and change management.
SYNGENTA
Commercial Process Improvement Manager
02.2017 - 09.2017
Job overview
- Business Lead for new ecommerce site including requirement gathering, organization change management, internal and external reseller training, and prioritization of product backlog
- Collaborated with stakeholders and global project leads to determine functionality requirements for upcoming Salesforce releases
- Organized training programs, career coaching, mentor opportunities and team building programs for 4 direct reports.
SYNGENTA
Customer Service Manager
03.2013 - 02.2017
Job overview
- Business Lead for new ecommerce site including requirement gathering, organization change management and training
- Organized training programs, career coaching, mentor opportunities and team building programs for 6 direct reports
- Supported and enabled our sales team to meet monthly and quarterly sales objectives and goals
- Actively worked to delight our customers and ensured they receive timely feedback and service.
SYNGENTA
Key Account Support Manager
10.2011 - 03.2013
Job overview
- Managed a team of 3 National Account Reps (onsite and remote)
- Developed a solid relationship with Key Accounts to ensure a higher level of service
- Worked with Key Account Managers to anticipate the needs of Key Accounts and provide strategic programs and opportunities to the account.
Education
University of MinnesotaSaint Paul, MN
Bachelor of Science in Fisheries and Wildlife
05.2006
Skills
- Customer and Partner Relations
- Expert Problem Solving
- Documentation Management
- Teamwork and Collaboration
- Proficient in Salesforce, Google Suite, Microsoft suite
- Active Listening
- Relationship Building
- Effective Communication
- Adaptability and Flexibility
- Continuous Improvement
Professional Development
- Dynamic New Approaches to Leadership and Management
- Crucial Conversations and Purposeful Coaching courses
- Iterable Ignite Leadership Program
Professionalawards
- Frameworks of Excellence Award - Global Syngenta Award
- Patronum and Values Awards - Iterable Professional Services
Professional Highlights
- Researched, built, and launched Iterable's agency partner implementation certification program that enables agencies on product knowledge and implementation methodology
- Operationalized processes for Agency Partner Delivery Program to unlock Iterable’s ability to outsource customer onboarding projects to agency partners
- Maintained 4.5 or higher level of customer and partner satisfaction scores throughout career at Iterable
- Implemented multi-phased projects with large enterprise customers (MRR $2,900 - $65,000)
- Led $8.5 million project to replace seed ordering e-commerce platform at Syngenta
Timeline
Lead Partner Training Program Manager
ITERABLE
11.2023 - Current
Partner Training Specialist
ITERABLE
10.2021 - 11.2023
Implementation Consultant
ITERABLE
12.2019 - 10.2021
Sr. Implementation Manager
KAPOST
09.2017 - 12.2019
Commercial Process Improvement Manager
SYNGENTA
02.2017 - 09.2017
Customer Service Manager
SYNGENTA
03.2013 - 02.2017
Key Account Support Manager
SYNGENTA
10.2011 - 03.2013
University of Minnesota
Bachelor of Science in Fisheries and Wildlife
Similar Profiles
ANDREW NELSONANDREW NELSON
Senior Demo Engineer at IterableSenior Demo Engineer at Iterable
Kevin PurselKevin Pursel
Global Head of Recruiting & Operations at IterableGlobal Head of Recruiting & Operations at Iterable
Maddie ButehornMaddie Butehorn
Enterprise Business Development at IterableEnterprise Business Development at Iterable