PAULA OLSEN PEREZ

• Created, advised, and implemented best in class global partner program, emphasizing partner's GTM, revised partner tiering qualification with benefits and incentives to drive adoption and onboarding of new partners.
• Communicate and train new program and incentive materials to Americas Partner teams and to national strategics.
• Managed white glove roll out of of newly engineered program to national/territory managed partners in the Americas and GSPs. Primary escalation to World Partner Organization.
• Created, implemented, globally manage Partner Demo Program, requires collaboration with product development teams, legal, commission and partner operations to ensure delivery of desired quality end to end program.
• Work closely with partner investment team, to ensure alignment with Partner Program growth objectives.
• Partner with Americas finance controller for resolution of escalated partner rebate discrepancies, program problem resolutions and other process related finance concerns.
• Adept communicator, able to express the importance of change with an affable approach necessary to gain support from both peers and executives to ensure transformation is seen as revolutionary and not disruptive.
• Voted Support Player of the Year by peers and executives in the Americas Partner Organization.

• Business workstream lead in the delivery and execution of new Partner Portal. On time/under budget.
• Collaborated with key internal legal, compliance, sales and executive business partners to ensure end to end consistency in approach.
• Developed strategy, process and program materials.
• Managed direct reports and indirectly influenced stakeholders to gain support of critical objectives during implementation of the Partner Portal.
• Created program and processes related to MDF, Deal Registration, Referral and other partner program initiatives.

• Managed globally located team, allocating resources based on skills and project-based needs.
• Project lead on the implementation of Sitefinity (Progress Software) Partner Portal platform.
• Managed cross-functional internal project team coordinating content for international partner conference, including marketing, events and sales.
• Working with the BI business partner, program managed the inclusion of MDF, Deal Registration, and partner business plans and reporting into SFDC.
• Partnered with finance business partners and Channel Program VP allocating yearly cost center budgets.
• Reported monthly financial forecast and reallocated funds as required, ensuring MDF and other partner activity based programs were supported.
• Tracked and reported program results to management and stakeholders to facilitate change management activities.

• Created, managed and facilitated Global Partner Program from cradle-to-grave.
• Introduced new program to international internal and external partner community at International Partner Sales Conference.

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.

Director of Partner Operations

Business Operations Manager

Channel Operations Manager