Personable and organized individual with knack for streamlining operations and optimizing efficiency. Understanding of basic office software and project coordination, paired with excellent multitasking and time-management skills. Dedicated to contributing to team's success and improving operational workflows.
Work History
Operations Assistant
First Federal Bank of Tennessee
Dickson,TN
09 2024 - Current
Solved problems timely and effectively, ensuring customer satisfaction.
Collaborated with cross-functional teams to achieve project goals within specified timelines.
Provided administrative support with accurate document preparation and data entry.
Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Prepared and delivered operational performance reports to inform management.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Proofread and edited documents for accuracy and grammar.
Office Manager
Hale Construction
Aberdeen,WA
09 1998 - 03 2019
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Resolved issues through active listening and open-ended questioning.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Secretary III
Grays Harbor County Public Health And Social Services Department
Aberdeen,WA
07 1999 - 04 2011
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Maintained daily report documents, memos and invoices.
Provided clerical support to company employees by copying, faxing, and filing documents.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Answered multi-line phone system and enthusiastically greeted callers.
Entered data into system and updated customer contacts with information to keep records current.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Maintained electronic filing systems and categorized documents.
Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Provided comprehensive support to new staff, facilitating faster integration into team.
Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Education
AAS - Criminal Justice
Grays Harbor College
2013
Skills
Administrative support
Document management
Bookkeeping
Accounting familiarity
Multi-line phone proficiency
Filing and data archiving
Mail handling
Sorting and labeling
Organization and Time Management
Written Communication
Good Telephone Etiquette
Flexible and Adaptable
Active Listening
Decision-Making
Critical Thinking
MS Office
Interpersonal Communication
Problem-Solving
Teamwork and Collaboration
Self-Motivated
Data Entry
Timeline
Operations Assistant
First Federal Bank of Tennessee
09 2024 - Current
Office Manager
Hale Construction
09 1998 - 03 2019
Secretary III
Grays Harbor County Public Health And Social Services Department
