Lynn Horne
Waukesha,WI
Summary
Self-confident Event Services Supervisor with 15 years of experience. Offering creative, constructive management and exemplifying excellent customer service.
Overview
27
27
years of professional experience
Work History
Event Services Supervisor
Milwaukee Brewers
01.2007 - Current
- As a gate supervisor, managed gate chiefs, filled in at gates as needed, resolved customer issues and filled in for Director of Gates when needed
- As acting Guest Relations supervisor, managed outside greeters, wheelchair runners, designated driver booth and post-game shuttle coordination
- Developed efficiency tools (consistent forms and team communication platform) to support a cohesive and well trained team.
Event Services-Ticket Taker
Milwaukee Brewers
01.2005 - 01.2007
- Worked gates scanning tickets, assisting fans with questions and/or problems
- On occasion, assisted gate chiefs during promotional give-aways
- Assisted Ticket Takers, Distributors, Bag Checkers and fans.
Solutions Director-Customer Care & Billing
SBC-Ameritech
01.1997 - 01.2000
- Directed activities of as many as 100 people, consisting of Solutions Consultants, Team Leads, Specialists, Analysts and non-management employees
- Teams were responsible for client production support, development of business support materials and development of training materials
- Other team responsibilities included definition phase deliverables consisting of detailed business requirements and high-level technical solution design.
Education
High School Diploma -
Greenfield High School
Greenfield, WI06.1970
Skills
- Interpersonal Communication
- Relationship Building
- Marketing
- Contract Negotiation
Timeline
Event Services Supervisor
Milwaukee Brewers
01.2007 - Current
Event Services-Ticket Taker
Milwaukee Brewers
01.2005 - 01.2007
Solutions Director-Customer Care & Billing
SBC-Ameritech
01.1997 - 01.2000
High School Diploma -
Greenfield High School
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