Lynn Hosie

• Fostered a culture of safety by enforcing compliance with health regulations, reducing incidents in the workplace.
• Trained new staff on company policies, procedures, and customer service best practices.
• Analyzed customer feedback to identify trends and recommend improvements for service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Worked with developer of new LaMEDS (Medicaid) program for Louisiana Department of Health. Conducted testing of scripts and scenarios to ensure new program was working as designed as well as problem solving. Instructed providers on how to use new software.
• Collaborated with cross-functional teams to gather requirements for system enhancements.
• Conducted data analysis using advanced statistical techniques to support decision-making.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

• Managed approximately 90-100 Louisiana workers' compensation lost-time claim files from FROI to final resolution.
• Established reserves, obtained and reviewed medical records, medical bills, and documentation.
• Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Filed necessary state forms for starting/terminating compensation.
• Evaluated liability claims to determine coverage and assess damages.

• Managed close to 100 claim files on a daily basis including workers' compensation claims, general liability claims, and medical malpractice claims.
• Interpreted, revised, and developed WC, OSHA, and risk management policies, procedures, guidelines, and education.
• Analyzed incident reports to identify trends, providing actionable insights for continuous improvement initiatives.
• Oversaw incident investigations, facilitating root cause analysis to prevent recurrence of adverse events.
• Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

• Collaborated with cross-functional teams to implement compliance measures aligned with regulatory requirements.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Kept operations in line with government regulations by carefully checking documentation.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Online Education