Lynn Hudson
Pelion,SC
Summary
Detail-oriented customer service professional with 9 years of experience handling inbound calls, resolving billing and account questions, and documenting customer interactions in CRM systems. Skilled in policy compliance, customer education, and accurate account maintenance, with a steady approach that supports efficient, high-quality service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Columbia, SC
10.2015 - 06.2024
- Managed inbound calls for Teleperformance USA customer support queues, ensuring timely and accurate assistance.
- Addressed billing, account, and service inquiries in accordance with company procedures, enhancing customer satisfaction.
- Documented customer interactions in Teleperformance USA CRM systems to maintain accurate service records.
- Accessed customer records and account details during live service calls.
Certified Nursing Assistant
Day Break Adult Care
Lexingtton, SC
03.2010 - 10.2015
- Assisted Day Break Adult Care clients with bathing, dressing, and grooming support.
- Repositioned residents to support comfort and prevent skin breakdown.
- Supported meal service and feeding assistance for adult day care participants.
Education
High School Diploma -
Eau Claiire
Columbia, SC06-1987
Skills
- Call support
- CRM documentation
- Billing resolution
- Data entry accuracy
- Fast data entry
- Customer education
- Record management
- Typing speed
- Efficient communication
- Customer education
- Collaborative teamwork
- Fast data entry
Timeline
Customer Service Representative
Teleperformance USA
10.2015 - 06.2024
Certified Nursing Assistant
Day Break Adult Care
03.2010 - 10.2015
High School Diploma -
Eau Claiire