Lynn Isensee
Cashton,US
Summary
Experienced Department Head with strong QSR background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator
Cinderella Carriage LLC
10.2009 - Current
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Own the area's only Cinderella pumpkin carriage, travel all over the Midwest for weddings, corporate events, etc.
Training Department Head
Courtesy Corporation-McDonald's
09.1997 - Current
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Led regular meetings with department and upper leadership to convey important operational information and new targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and implemented improvement plans when necessary.
- Championed change management initiatives that successfully integrated new policies and procedures within the stores in the company.
Education
No Degree -
Cashton High School
Cashton, WI05.1997
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Customer Relations
- Decision-Making
- Customer Service
- Delegating Work
- Relationship Building
- Effective leader
- Teamwork and Collaboration
- Customer Service Management
Certification
- CM - Certified Manager Certification
- Food Safety certification, ServSafe
- Proctor certification, ServSafe
- Presentation Skills
Additional Information
I started as a crew person, became a manager a month later, and after that was promoted to a assistant manager and transferred to a new store. I worked in that store until 2008 and then I joined the Training Department. While in the Training Department, I oversaw 12 stores in regards to operations and training programs. I became the Head of the Training Department in 2015 and have retained that position since. I oversee a team of 4 individuals, work with 64 stores, other departments, upper leadership, and teach management classes.
I own my own business which is a horse and carriage business. Horses have been in my family and I started the business after the many requests of bringing a horse for a wedding. I do this on my days off. Our horse and carriages can be found at the LaCrosse Rotary Lights, they carry Royalty at many parades (Oktoberfest, ButterFest, CranFest, to name a few), we do weddings and Quinceanera's in the area and travel all over the Midwest. Our most popular carriage is our Cinderella pumpkin carriage. This is a special carriage to us. It's maiden voyage was to grant a wish for a little girl for the Make a Wish Foundation. At the time we didn't know this, but we took her in the carriage to her favorite restaurant which was McDonalds.
Timeline
Owner/Operator
Cinderella Carriage LLC
10.2009 - Current
Training Department Head
Courtesy Corporation-McDonald's
09.1997 - Current
No Degree -
Cashton High School
- CM - Certified Manager Certification
- Food Safety certification, ServSafe
- Proctor certification, ServSafe
- Presentation Skills
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