Lynn Kelly
Wakefield,MA
Summary
Results-driven Assistant Store Manager with expertise in customer relationship management, inventory oversight, and compliance adherence. Proven ability to enhance service strategies and optimize operations for improved customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager Operations
Ocean State Job Lt
Danvers , MA
12.2024 - Current
- Coordinated daily store activities, prioritizing customer service and inventory management.
- Oversaw cash handling procedures, reconciling discrepancies to uphold financial accuracy.
- Managed employee scheduling, ensuring optimal staffing levels during peak hours.
- Implemented effective service strategies to enhance customer experience.
- Ensured compliance with safety regulations across all store operations.
- Executed opening, closing, and shift change functions to maintain operational standards daily.
Customer Service Leader
Ocean State Job Lot
Saugus , MA
04.2022 - Current
- Facilitated adherence to company policies in customer transactions and interactions.
- Conducted training for new team members on service methods and assessed delivery using quality assurance.
- Managed customer escalations, driving resolutions through direct engagement with clients.
Private Events Coordinator/Server
Varano Group/Teresa's Hospitality Group
Woburn, Reading , Massachusetts
04.2013 - Current
- Managed private event inquiries via Triple Seat Software, ensuring accurate room availability to meet client needs.
- Collaborated with culinary and FOH teams to create comprehensive food and beverage menus.
- Coordinated event logistics including timelines, floor plans, and staffing levels for seamless execution.
- Cross-referenced multiple venues to enhance space utilization and streamline event planning.
- Recommended wines aligned with customer preferences, showcasing expertise in wine selection.
- Recorded orders in POS system while delivering exceptional customer service.
Education
High School Diploma -
Girls Catholic High School
Malden, MA05-1987
Skills
- Inventory management
- Cash handling
- Customer relationship management
- Employee scheduling
- Compliance standards
- Service strategy implementation
Timeline
Assistant Store Manager Operations
Ocean State Job Lt
12.2024 - Current
Customer Service Leader
Ocean State Job Lot
04.2022 - Current
Private Events Coordinator/Server
Varano Group/Teresa's Hospitality Group
04.2013 - Current
High School Diploma -
Girls Catholic High School