Lynn Kristina Keller
Northwest Exterminating
Marietta,GA
22
years of professional experience
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Dynamic individual with hands-on experience in sales, adept at building rapport with clients and fostering strong relationships. Known for adaptability, creativity, and a results-driven mindset, consistently leveraging these strengths to tackle new challenges and drive team success. Committed to making meaningful contributions that advance organizational goals and support sustainable growth.
Work History
Inside Sales Representative/ Sales Coach
5 Years 7 Months- Accomplished budgetary needs through strategic planning and resource allocation
- Exceeded individual and team goals by implementing targeted sales strategies
- Ensuring first interaction with all new/current clients pertaining to new or existing services are handled with care and precision
- Assisted with presentation videos to teach and empower all teammates to maximize opportunities and ensure satisfaction
- Evaluated profit and loss reports to establish budgetary requirements.
- Ensuring first interaction with all new/current clients pertaining to new or existing services is handled with care and precision
- Reviewing and analyzing profit and loss reports as well as determining budgetary needs to maintain and accomplish goals assigned by management
- Gained multiple commendations by completing the Leadership Program and achieving honorary induction into the Presidents Club for Rollins 2025.
General Manager
3 Years 3 Months- Managing budgets and balancing the profit/loss
- Coordinated vendor orders, employee schedules, and training programs
- Maintaining food quality and safety
- Ensured daily food preparation and cleanliness to maintain high standards in the kitchen.
- Managed budgets and monitored profit/loss statements for optimal financial performance
- Trained employees on proper sanitation procedures.
Customer Service Representative/ Hard Surfaces
2 Years 1 Month- Delivered exceptional customer service in high-volume environment, enhancing customer satisfaction
- Resolved issues and errors efficiently, ensuring accurate and timely resolutions for customers
- Resolve issues and errors in a proficient and correct manner
- Facilitated information retrieval through effective use of spreadsheets and procedure manuals.
- Utilized understanding of products and specifications to enhance overall customer satisfaction.
- Utilized Google Docs, Drive, Shaw Online Live, Excel, and Word to streamline documentation processes.
General Manager (Titlebucks of Cartersville)
3 Years 4 Months- Consistently grow store's total of accounts by 20% each month
- Executing successful customer relations and strategic marketing techniques to increase sales by over 12% year-over-year
- Enhanced business operations across company, reducing delinquency while consistently exceeding quarterly targets
- Recruited, managed, and mentored a high-performing team of over 10 employees, fostering a culture of success
- Assessed employee skills and competencies to identify training and development needs.
- Creating, ensuring, and delivering correct and comprehensive daily reports for senior management
- Developed and delivered accurate daily reports for senior management, ensuring informed decision-making
- Extensive knowledge if DMV and tag office including transfers of titles and placing liens
- Utilized Word, Excel, Google Docs, and Adobe to create and manage documents efficiently.
Shift Supervisor
8 Years 7 Months- Trained, coached, and supervised employees to enhance team performance
- Ensured guests received outstanding support to enhance their experience.
- Managed opening and closing procedures for the store to ensure operational readiness.
- Coordinated scheduling, billing, and administrative duties for smooth operations
Education
High School Diploma
Skills
CRM expertise
Upselling strategies
Closing sales
Revenue growth
Tele-sales
Customer support
Customer service excellence
Attention to detail
Professional communication
Effective listening
Clear communication
Negotiation skills
Collaborative teamwork
Client loyalty
Relationship development
Relationship building
Problem-solving
Positive attitude
Communication skills
Rollins Presidents Club inductee 2025
This is an honorary club for Sales Representatives within Rollins that obtain sales goals to qualify.
Timeline
Inside Sales Representative/ Sales Coach
Northwest Exterminating
09.2020 - 04.2026Read More
General Manager
Rosa’s Pizza
06.2017 - 09.2020Read More
Customer Service Representative/ Hard Surfaces
Shaw Industries
06.2015 - 07.2017Read More
General Manager (Titlebucks of Cartersville)
TMX Finance
01.2012 - 05.2015Read More
Shift Supervisor
The UPS Store
05.2004 - 12.2012Read More
Chattahoochee High School
High School Diploma
Read More