Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Pham

Heath,Texas

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Proven track record of exceeding sales goals, strong team builder, solution-oriented, adaptable, coachable, personable, and a good cultural fit.

Overview

9
9
years of professional experience

Work History

Account Manager

Inogen
08.2021 - Current
  • Oxygen Specialist selling high quality POCs for global market leader in nationwide and international therapy respiratory care.
  • Receive, track, and contact patient leads, secondary leads to DME provider partners and promote company within the clinical and patient spectrum.
  • Educate patient on new medical devices and services; increasing customer engagement with brand.
  • Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Foster lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Rookie of the class award, top producer exceeding $80K monthly sales revenues, and exceeding 125% quarterly goals.

Account Manager

CreditAssociates
07.2019 - 08.2021


  • Provided accurate, timely debt recovery solutions by utilizing consultative sales approach and techniques to enroll clients in a nationwide debt relief program.
  • Accessed client's financial situations and educated clients on a variety of financial solutions to manage their debt and help increase quality of life.
  • Diligently managed lead pipelines to maximize efficiency and productivity.
  • Ensured all sales transitions met compliance standards.
  • Exceeded company's monthly expectations enrolling over $1,000,000 of unsecured debt in a fast-paced sales environment.
  • Rookie of the Class, Million Dollar Club, and I.C.E Award.

Account Executive

OpenKey
12.2018 - 06.2019
  • Managed over $300K of sales pipeline reports and dashboard data for clients, ensuring all communications are accurately logged
  • Sourced new B2B potential clients for hospitality SaaS Startup through telesales outbound cold calls
  • Qualified opportunities, booked demos, presented online demos, prepared written proposals, estimates, and contracts.

Account Manager

Optima Tax Relief
04.2016 - 05.2017
  • Thrived in a high volume, fast paced telesales call center environment- inbound and outbound calls, handled online inquiries, B2B and B2C prospects in IRS tax debt.
  • Closed transactions on first calls, collected retainer fees, processed paperwork, and submitted cases to the Investigation and Resolution Team.
  • Generated $100K in monthly sales revenue, member of the $10K Club, 100 Grand Club, and Senator’s Club with record high of $169K in monthly sales revenue.


Education

Bachelor of Arts - Double Major in English Ed & Communication Studies

California State University of Long Beach

Skills

  • CRM, SalesForce, SalesLoft, Vonage, Five9, MVP Live, Debt Manager, HubSpot, ACT, HMIS, Microsoft Office, Slack, Skype, Microsoft Teams, & Zoom
  • Time Management
  • Critical Thinking
  • Prioritization Skills
  • Financial Services and Documentation
  • Sales Solutions
  • Pipeline Growth
  • Client Relations
  • Teamwork and Collaboration
  • Relationship Building
  • Prospecting and Cold Calling
  • Account Development and Management
  • Cross-Functional Collaboration
  • Strong Lead Development Skills
  • Business Negotiation
  • Client Relationship Management

Timeline

Account Manager

Inogen
08.2021 - Current

Account Manager

CreditAssociates
07.2019 - 08.2021

Account Executive

OpenKey
12.2018 - 06.2019

Account Manager

Optima Tax Relief
04.2016 - 05.2017

Bachelor of Arts - Double Major in English Ed & Communication Studies

California State University of Long Beach

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Lynn Pham