Lynn Pittman
Self-employeed
Dallas,OR
1
Certification
13
years of professional experience
Versatile Operations and Administrative Professional with extensive experience leading front-line workflows, managing high-volume client intake and ensuring regulatory compliance. Proven track record in public safety communications, HR support and financial administration including payroll processing and account reconciliation. Known for maintaining exceptional data security, streamlining complex database management and delivering high-touch customer service in fast-paced environments.
Work History
Independent Contractor
3 Years 3 Months- Completed over 9,700 orders
- Achieved and maintained 100% completion rate
- Customer rated 4.9 stars of 5
- Platinum tier level
- Navigated routes using GPS to optimize service.
Stock Trader
5 Years 6 Months- Analyzed market trends to inform trading decisions and optimize portfolio performance.
- Executed trades across multiple asset classes using advanced trading platforms.
- Monitored economic indicators and market news to anticipate price movements.
Intake Specialist
1 Year 1 Month- Conducted 912 comprehensive intake assessments to determine client needs and eligibility for services.
- Streamlined intake processes, resulting in improved efficiency and reduced wait times for clients.
- Maintained accurate and confidential client records in compliance with HIPAA regulations for over 3,000 individuals.
- Facilitated communication between clients, providers, and community resources to enhance service with 23% in-person and 77% by phone.
- Greeted visitors and clients upon arrival, offered assistance, and answered questions to build rapport and retention.
Client Service Provider
2 Months- Managed check-in and check-out processes to ensure smooth client interactions.
- Served as primary point of contact answering multiple;ti-line phone systems to address client inquiries, clarify service options and provide appointment updates.
- Coordinated appointment scheduling using H & R Block proprietary software, balancing tax prepare availability to maximize daily client capacity.
- Assisted in processing payments accurately through various payment methods and maintaining financial records.
- Collected deposits, fees, and payments and performed end of shift reconciliations maintaining 100% accuracy.
- Collected, scanned and organized confidential client tax documents (W-2's, 1099's, ID's), upholding strict adherence to IRS compliance and data privacy protocols.
Communications Training Officer
5 Years 10 Months- Effectively managed approximately 100 calls for emergency services per shift quickly triaging incidents by gathering crucial information even with panicked or hostile callers.
- Applied Emergency Medical Dispatch (EMD) protocols to deliver life-saving pre-arrival instructions during critical emergencies.
- Tracked stolen articles into National Crime Information Center (NCIC) and monitored government-regulated alerts.
- Developed and implemented comprehensive communication training programs on emergency communication protocols and procedures.
- Collaborated with law enforcement agencies to ensure alignment of communication strategies and practices.
- Utilized CAD/RMS and NCIC/MULES systems to input, modify and clear warrants and records with minimal turnaround time.
Education
Associate of Arts - Criminal Justice
Skills
Recruitment
staffing and retention
Microsoft products including Advanced EXCEL
Payroll administration
Employee and client scheduling
Records coordination and management
Critical thinking
Insurance and COBRA administration
Background screening and adverse action letters
Computer-aided dispatching (CAD)
Map reading skills
Safety protocols and compliance
Data entry
Training
Certification
- AI EssentialsTraining -2026
Timeline
Independent Contractor
Self-employeed
04.2023 - CurrentRead More
Intake Specialist
Klamath Basin Behavioral Health
06.2022 - 07.2023Read More
Stock Trader
Self-employeed
01.2021 - CurrentRead More
Client Service Provider
H & R Block Tax Services
11.2020 - 01.2021Read More
Communications Training Officer
Dunklin County Sheriff's Office
06.2013 - 04.2019Read More
University of Phoenix
Associate of Arts from Criminal Justice
Read More