Pharmacy Technician/ Immunizer
Rite-Aid Pharmacy
Ocean Beach, San Diego
11 2005 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.