Summary
Overview
Work History
Education
Skills
Previous Skills
References
Timeline
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Lynn Turenchalk

Lynn Turenchalk

6252 W Breezeway Dr. North Ridgeville,OH

Summary

Customer Service Specialist with extensive experience in enhancing guest satisfaction through exceptional communication and interpersonal skills. Proven track record of improving workflow efficiency, and fostering team collaboration to achieve service excellence. Adaptable problem-solver, consistently achieving high levels of customer satisfaction and loyalty in fast-paced environments. Committed to continuous professional development, and contributing to organizational success.

Overview

9
9
years of professional experience

Work History

Server

Kitchen Social
Westlake, OH
10.2024 - Current
  • Displays enthusiasm and knowledge about restaurant's menu and products.
  • Delivered exceptional customer service.
  • Ensured a welcoming and enjoyable dining experience.
  • Efficiently managed tables.
  • Coordinating orders and delivering food promptly.
  • Maintained a clean and organized work environment, adhering to health and safety standards.

Independent Travel Agent

Host agencies KHM and Avoya
North Ridgeville, OH
05.2021 - 10.2024
  • Answered inquiries from potential travelers regarding trip planning processes and procedures.
  • Provided support to existing customers by helping them modify their existing bookings or resolve any issues they encountered during their travels.
  • Assisted in the development of travel insurance policies to protect clients against unexpected events.
  • Booked transportation and hotel reservations using computer or telephone.

Party Server / Team Building Coordinator

Dave & Buster's
Westlake, OH
07.2016 - 10.2024
  • Lead team-building activities, fostering a cohesive, motivated team environment.
  • Demonstrated leadership, providing excellent operational efficiency, and customer service to ensure guest satisfaction.
  • Follow health safety guidelines when serving food products.
  • Monitored the dining room for cleanliness and proper setup at all times for parties of 10 to 1,000.

Education

High School Diploma -

Coconut Creek High
Coconut Creek, FL
06-1989

Skills

  • Business leadership
  • Reliable and responsible
  • Teamwork and collaboration
  • Client relationships
  • Team building
  • Health safety compliance
  • Time management
  • Positive and professional
  • Event service
  • Attention to detail
  • Problem solving
  • Excellent communication
  • Adaptability and flexibility
  • Point of sale (POS) system operations
  • Exceptional customer service

Previous Skills

  • Manager of the Coast Guard Exchange for 5 years
  • Key Holder for Kohls Department Store for 4 years
  • Hotel Front Desk experience for 4 years
  • Reservation Center for local cruise line for 1 year

References

References available upon request.

Timeline

Server

Kitchen Social
10.2024 - Current

Independent Travel Agent

Host agencies KHM and Avoya
05.2021 - 10.2024

Party Server / Team Building Coordinator

Dave & Buster's
07.2016 - 10.2024

High School Diploma -

Coconut Creek High

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Lynn Turenchalk