LYNN VIEIRA
Lake Mary
Summary
Dynamic sales consultant with a proven track record at Johns Appliance and Mattress, excelling in deal closing and customer service. Leveraged strong product knowledge to enhance customer satisfaction and drive repeat business. Expert in sales strategy development, consistently achieving increased foot traffic and revenue through engaging product demonstrations and personalized consultations.
Overview
7
7
years of professional experience
Work History
Appliance Sales Consultant
Johns Appliance and Mattress
06.2023 - Current
- Organized promotional events showcasing new products or special deals, driving increased foot traffic into the store.
- Delivered informative and engaging product demonstrations, highlighting unique features and benefits for potential buyers.
- Leveraged persuasive communication skills when negotiating pricing options while still preserving profitability margins.
- Increased customer satisfaction by providing personalized consultations and recommending appropriate appliances based on individual needs.
- Coordinated seamlessly with delivery teams to ensure timely fulfillment of orders without complications.
- Kept up-to-date with evolving industry trends and innovations in order to provide relevant information for customers'' purchasing decisions.
- Built lasting relationships with customers through attentive service and consistent follow-ups, leading to repeat business and referrals.
- Developed strong product knowledge to effectively answer customer inquiries and address concerns, resulting in higher sales figures.
Appliance Sales Consultant
Famous Tate
10.2020 - 06.2023
- Organized promotional events showcasing new products or special deals, driving increased foot traffic into the store.
- Leveraged persuasive communication skills when negotiating pricing options while still preserving profitability margins.
- Increased customer satisfaction by providing personalized consultations and recommending appropriate appliances based on individual needs.
- Demonstrated an unwavering commitment to customer satisfaction by addressing any complaints or concerns promptly and professionally.
- Facilitated successful transactions by providing guidance on warranty and insurance coverage matters, ensuring clients felt secure in their investments.
- Assisted customers in navigating complex financing options, helping them make informed decisions regarding their appliance investments.
Sales Consultant
Lazy Boy
02.2018 - 10.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Education
Associate of Science - Business
Middlesex County College
Andover, MA05-1982
Skills
- Deal closing
- Sales strategy development
- Sales reporting
- Brand awareness
- Product knowledge expertise
- Product demonstration
- Pricing strategies
- Delivery coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Appliance Sales Consultant
Johns Appliance and Mattress
06.2023 - Current
Appliance Sales Consultant
Famous Tate
10.2020 - 06.2023
Sales Consultant
Lazy Boy
02.2018 - 10.2020
Associate of Science - Business
Middlesex County College
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