Arnita Diggs
Gainesville,FL
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registrar/ financial advisor
He’s Ocala hospital
09.2023 - Current
- Get patients registered into the system
- Get insurance information from patients and collect co-pays
- Patient signed COA
- Verify insurance bill insurance and get authorizations
- Set appointment and retrieve medical records
- Use medical terminology and proper use of ICD10 codes, so that the proper services are compensated for as far as billing and assurances
Front desk medical receptionist/medical billing authorization
Tampa Bay Radiation Oncology
06.2022 - 09.2023
- Check patients in and out
- Schedule doctors visits and followups for parents.prepare the patients charts for the physicians
- Make copies of patient insurance and id cards
- Keep track of patients records
- Performed front desk duties for a little over a year
- Verify patient insurance by getting the EOB
- Send referrals to the pcp for authorization
- Process auth thru avality evicore and health help
- Work on denials and appeals
- Register the patient in the system
- Take patient payment such as copays or balances
Front desk medical receptionist/medical billing
Continuum
06.2020 - 05.2022
- Responsible billing insurance companies and get approve authorizations
- Conduct customer intake and properly input information in the system
- Provide the patient doctors with with prescription and documentation of the neuromodulator system
- Provide information and customer service
- Place orders and collect payment
- Performed front desk duties for one year
- Create and build patients charts for the physicians
- Do patient intake checking the patients in and out
- Schedule doctors visits and follow up s for the patients
- Verify insurance and make copies of patient insurance and id
- Gather patients medical records
Client Service Representative ops
University of Florida
05.2020 - 04.2021
- Contact patients update information
- Provide patient with with info and knowledge of medication their taking
- Update contact info on the client
- Report and notate any issues or concerns the patient is having with the medication to their doctor
Disputes Specialist
Skybridge
02.2020 - 04.2020
- Investigate disputes and fraud transactions
- Give up date and information on credit union accounts
- Send out letters requesting info about claims
- Resolve disputes and disposition the account
- Release funds back on account
Customer service data specialist
MACYS CCS
01.2016 - 01.2020
- Assist clients with activating and closing credit card accounts
- Data entry of invoices and transactions keeping record of activity
- Initiate disputes produce fraud claims and review and determine resolution to disputes
- Handle fraud claims questions inform customer about fraud on their account
- Dispute fraud claims and return funds back to a clients account
- Provided sales and marketing skills
- Handled escalated calls related to customer service and fraud
- Call and do followup on the client and keep them involved by providing them with special offers
- Also assist customers in a multi line use fast pace environment
Team Leader
Convergys
02.2014 - 01.2016
- Made sup calls use problem solving techniques to provide customers with satisfaction
- Made sure my team made their numbers and reach their goal
- Give daily Huddle's with team member to set goal to make good numbers
- Provide followups on the client by keeping them updated with the latest offers
Team Leader
Sitel
04.2011 - 01.2014
- Assist with supervisor calls use problem solving techniques to make sure the customer is satisfied set goal for my team to have excellent customer service and Have good numbers
Assistant deli manager
The Fresh Market
06.2010 - 01.2014
- Assist customer d in deli
- Prepare food sandwiches and cater events
- Sanitize and clean equipment
- Provide training to associates
Teacher Assistant
Vickie's learning center
08.2007 - 05.2010
- Take attendance assist teacher with assignments and help grade assignment
- Help administer test to students teach and lead the classroom in the absence of the teacher
- Schedule teacher parent conference
Education
High school or equivalent - Computer engineering
Lofton Sr. High
Miami, FL02.2002
Skills
- Customer Service
- Customer Care
- Cash Handling (7 years)
- Sales (4 years)
- Office Administration (10 years)
- Call Center (10 years)
- Customer Support (10 years)
- Guest Services (10 years)
- Negotiation (10 years)
- Phone Etiquette (10 years)
- Java (6 years)
- JavaScript (6 years)
- C/C
- Microsoft SQL Server (6 years)
- CSR
- Warehouse experience
- Cleaning
- Teaching
- Supply chain
- Materials management
- Kitchen experience
- Healthcare (5 years)
- Merchandising (8 years)
- ICD coding
- Medical terminology
- Communication skills
- Time management
- ICD-10
- Epic
- Medical coding
- Anatomy knowledge
- Documentation review
- ICD-9
- Accounts receivable
- Medical office experience
- Medical collection
- CPT coding
- Windows
- Software troubleshooting
- Google Docs
- Medical Billing
- Insurance Verification
- EMR Systems
- Visual Basic
- Physiology Knowledge
- Medical Scheduling
- Git
- SQL
Certification
- BLS Certification
- Driver's License
- Food Handler Certification
- ServSafe
Timeline
Registrar/ financial advisor
He’s Ocala hospital
09.2023 - Current
Front desk medical receptionist/medical billing authorization
Tampa Bay Radiation Oncology
06.2022 - 09.2023
Front desk medical receptionist/medical billing
Continuum
06.2020 - 05.2022
Client Service Representative ops
University of Florida
05.2020 - 04.2021
Disputes Specialist
Skybridge
02.2020 - 04.2020
Customer service data specialist
MACYS CCS
01.2016 - 01.2020
Team Leader
Convergys
02.2014 - 01.2016
Team Leader
Sitel
04.2011 - 01.2014
Assistant deli manager
The Fresh Market
06.2010 - 01.2014
Teacher Assistant
Vickie's learning center
08.2007 - 05.2010
- BLS Certification
- Driver's License
- Food Handler Certification
- ServSafe
High school or equivalent - Computer engineering
Lofton Sr. High
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