Lynn C. Marshall
Registered Nurse Clinic Manager
Salina,KS
Summary
Highly skilled and enthusiastic professional with experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled at improving processes and maximizing team productivity.
Overview
39
39
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Quality Improvement Manager
Salina Regional Health Center
04.2024 - Current
- Lead clinical quality initiatives to improve performance across HEDIS and value-based care metrics, including pediatric and preventive care measures
- Analyze provider-level data to identify care gaps and implement targeted improvement strategies
- Partner with clinic leadership and providers to drive quality performance and meet payer benchmarks (e.g., BCBS programs)
- Oversee reporting and tracking of quality metrics, ensuring data accuracy and timely submission
- Develop and implement workflows to support gap closure and patient outreach efforts
- Facilitate provider education on measure specifications and best practices
- Collaborate with care teams to improve patient outcomes and enhance care coordination
- Monitor program performance and adjust strategies based on data trends
- Succeeded in achieving organizational quality objectives by setting clear expectations, monitoring progress, and providing timely feedback to team members.
Education Coordinator
Salina Regional Health Center
09.2021 - 04.2024
- Coordinated clinical placement opportunities for local college students, including nursing and allied health programs, ensuring alignment with organizational capacity and educational requirements
- Served as the primary liaison between the organization and academic institutions to schedule, onboard, and support student clinical rotations
- Collaborated with department leaders and preceptors to provide meaningful, compliant clinical learning experiences
- Supported workforce development efforts by fostering relationships with local schools and promoting future recruitment opportunities
- Developed and implemented annual competency programs for medical group team members to ensure ongoing clinical proficiency, regulatory compliance, and alignment with organizational standards
- Assessed student performance and utilized feedback to increase educational program success.
Clinic Manager
Salina Regional Health Center
01.2016 - 09.2021
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing clinics under my leadership.
- Recruited, hired and trained all staff, providing direct supervision and ongoing staff development.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
- Oversaw daily operations to ensure high levels of productivity.
Nurse Navigator
Tammy Walker Cancer Center at Salina Regional Health Center
01.2010 - 03.2016
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Scheduled appointments, educational meetings and follow-ups for patients and family members.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Conducted research related to field of medical genetics.
- Scheduled appointments, educational meetings, and follow-ups for patients and family members.
Surgery Nurse
Per Diem RN Salina Regional Health Center
05.2010 - 01.2011
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery
- Ensured proper documentation of all aspects of patient care, facilitating seamless handoffs between shifts and departments.
- Maintained a sterile operating environment, adhering to strict infection control protocols.
- Contributed to quality improvement initiatives aimed at reducing errors or complications during surgery.
Surgery Nurse
Salina Regional Health Center
01.2005 - 01.2010
- Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
- Advocated for and strived to protect health, safety and rights of patient.
- Educated family members and caregivers on patient care instructions.
- Participated in quality committee to discuss policies, propose revisions and implement changes.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Internal Audit/Facility Manager
HJC Corporation
01.1987 - 01.2004
- Facilitated internal audits and prepared detailed reports on findings.
- Coordinated, managed and implemented projects for auditor and examiner evaluations.
- Recommended changes to management regarding financial operations.
Education
Bachelor of Science - Science in Nursing
Kansas Wesleyan University
Salina, KS 09.2010 - 05.2014
Associate of Science - Nursing
Kansas Wesleyan University
Salina, KS 09.2004 - 05.2006
Certified Breast Care Nurse Oncology Nursing Society -
ONS
Skills
Clinical management
Training and mentoring
Staff Management
Team Building
Multidisciplinary team collaboration
Patient flow
Problem-solving abilities
Analytical skill
Program management
Accreditation coordination
Accomplishments
- Able to maintain confidentiality of information relating to patients.
- Giving information, emotional support and reassurance to patients and relatives.
- Ability to maintain concentration for long periods under stressful conditions.
- Mentally and physically strong, able to deal with highly emotional situations.
- Promoting and upholding standards according to the highest codes of practice.
- Able to write reports and recommendations in an engaging and compelling way.
- Able to work as a team member.
- Actively worked to engage practice in Telehealth initiatives to promote specialty care to rural consumers.
Affiliations
2010 ONS Congress “Developing a Patient Navigation Program”
2011 University of Kansas AHEC PATIENT NAVIGATION: Paving the Way in Cancer Care Best Practice: Disease Specific Models
2011 Salina County Medical Society “State of the State in Cancer Occurrence”
2012 Health Occupations Student Association “Top 10 List of Healthcare Careers”
2015 KCAP Kansas Cancer Action Plan
Certification
ONS Chemotherapy/Biotherapy Course
Timeline
Quality Improvement Manager
Salina Regional Health Center
04.2024 - Current
Education Coordinator
Salina Regional Health Center
09.2021 - 04.2024
Clinic Manager
Salina Regional Health Center
01.2016 - 09.2021
Bachelor of Science - Science in Nursing
Kansas Wesleyan University
09.2010 - 05.2014
Surgery Nurse
Per Diem RN Salina Regional Health Center
05.2010 - 01.2011
Nurse Navigator
Tammy Walker Cancer Center at Salina Regional Health Center
01.2010 - 03.2016
Surgery Nurse
Salina Regional Health Center
01.2005 - 01.2010
Associate of Science - Nursing
Kansas Wesleyan University
09.2004 - 05.2006
Internal Audit/Facility Manager
HJC Corporation
01.1987 - 01.2004
Certified Breast Care Nurse Oncology Nursing Society -
ONS