LYNNDA CHOEUN
Tacoma,WA
Summary
Customer service management professional with 16 years of retail experience. Demonstrated ability to enhance customer experiences and drive sales through effective leadership and strategic techniques. Consistently exceeded performance targets while implementing innovative sales strategies. Skilled in lead generation, product demonstration, and problem-solving.
Overview
14
14
years of professional experience
Work History
Sales Specialist
Dolce & Gabbana
Tukwila, Washington
06.2024 - Current
- Developed tailored sales presentations to address client needs and preferences.
Jewelry Consultant
Shane Co.
Tukwila, Washington
08.2023 - 05.2024
- Delivered exceptional customer service to enhance shopping experiences.
- Developed relationships with clients to increase sales opportunities.
- Advised customers on jewelry selections and trends.
Customer Experience Manager
Macys
Friendswood, Texas
10.2022 - 06.2023
- Developed customer service strategies to enhance shopping experiences across all departments.
- Trained and mentored staff on best practices in customer engagement and support.
- Collaborated with marketing teams to create promotions that elevate customer satisfaction.
- Managed cross-functional teams to ensure consistent brand messaging and service quality.
- Established protocols for resolving customer issues swiftly and professionally across channels.
- Facilitated workshops to improve team performance in addressing customer concerns effectively.
Area Sales Manager
Dillards Department Store
Baybrook , TX
10.2020 - 10.2022
- Developed sales strategies to enhance the beauty department's performance at Dillard's.
- Managed inventory levels to ensure product availability and minimize stock-outs.
- Conducted regular performance reviews to assess team effectiveness and set goals.
- Managed a team of sales representatives in order to achieve maximum results.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
Leasing Manager
3J Management Corner Stone Apartments
12.2015 - 12.2018
- Managed leasing processes for Corner Stone Apartments and ensured compliance with regulations.
- Developed marketing strategies to attract potential tenants and promote available units.
laura Mercier Business Manager
Nordstrom
Montclair, California
08.2013 - 09.2015
- Managed daily operations and ensured efficient workflow for business processes.
- Developed and implemented strategic plans to drive organizational goals forward.
Lead Beauty Sales
Benefit Cosmetics
09.2012 - 08.2013
Account Coordinator
Atlantic Coast Media Group
Southern California
10.2011 - 09.2012
Education
High School Diploma -
Enterprise High School
Bellflower, CA05-2009
Skills
- Business management
- Market analysis
- Sales strategy development
- Cross-functional collaboration
- Team leadership
- Staff training
- Performance evaluation
- Inventory management
- Sales presentation
- Customer relationship management
- Customer service excellence
- Event merchandising and promotions
- Complaint resolution and compliance
- Administrative support
- Microsoft Office proficiency
- Effective communication
- Customer service
- Client relations
- Client engagement
- Staff education and training
- Telemarketing expertise
References
References available upon request.
Timeline
Sales Specialist
Dolce & Gabbana
06.2024 - Current
Jewelry Consultant
Shane Co.
08.2023 - 05.2024
Customer Experience Manager
Macys
10.2022 - 06.2023
Area Sales Manager
Dillards Department Store
10.2020 - 10.2022
Leasing Manager
3J Management Corner Stone Apartments
12.2015 - 12.2018
laura Mercier Business Manager
Nordstrom
08.2013 - 09.2015
Lead Beauty Sales
Benefit Cosmetics
09.2012 - 08.2013
Account Coordinator
Atlantic Coast Media Group
10.2011 - 09.2012
High School Diploma -
Enterprise High School