Lynnda Pappan
Winfield,KS
Summary
Dynamic CDM,CFPP, and CNA with proven expertise in staff management and customer service, notably enhancing team productivity and patient satisfaction at Winfield Senior Living. Skilled in training and mentoring, adept at leading operations to exceed goals through innovative strategies and effective problem-solving. Achieves remarkable improvements in workflow efficiency and customer response times.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CDM,CFPP, Housekeeping/Laundry Supervisor
Winfield Senior Living
06.2010 - Current
- Oversee daily operations of the departments, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to concerns, and finding effective solutions.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
CNA
Kansas Veteran Home
01.2000 - 01.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, O2, respirations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Associate of Applied Science - Medical Coding
Cowley College
Arkansas City, KS05-2026
No Degree - CDM,CFPP
University of North Dakota
Grand Forks, ND08-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Certification
- Certified Nursing Assistant (CNA)
- CPR/AED Certification
- CDM, CFPP
Timeline
CDM,CFPP, Housekeeping/Laundry Supervisor
Winfield Senior Living
06.2010 - Current
CNA
Kansas Veteran Home
01.2000 - 01.2009
Associate of Applied Science - Medical Coding
Cowley College
No Degree - CDM,CFPP
University of North Dakota
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