Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynne D. Banner

Naples,Florida

Summary

Dynamic professional with a strong work ethic and proven customer service skills honed at Costco. Adept at multitasking and team collaboration, I consistently enhance member experiences while maintaining operational excellence. My leadership in fast-paced environments ensures efficient service delivery and satisfaction, contributing to a positive workplace culture.

Overview

18
18
years of professional experience

Work History

Food Service Worker

Costco
Naples, FL
11.2024 - 04.2025
  • Customer Service.
  • Food court member services.
  • Greet customers.
  • Prepare and arrange Costco food products for members.
  • Restock supplies.
  • Maintain a clean work environment.

Starter

Windstar on Naples Bay
Naples, Florida
09.2023 - 08.2024
  • Greeted members and guests, providing information about the golf course rules and regulations.
  • Prepared carts prior to the start of the day.
  • Monitored the pace of play to ensure that groups were not falling behind.
  • Served members and guests with an enthusiastic, helpful demeanor to promote a positive, memorable experience.
  • Picked and restocked the driving range on a regular basis.

Senior Gas System Operator

National Grid USA Service Company
01.2015 - 01.2021
  • Continuous monitoring of all gas supplies utilizing National Grid’s gas SCADA (Supervisory and Control Data Acquisition System), working on 12 hour rotating shifts including weekends and holidays.
  • Prepare hourly, daily and monthly gas logging reports and statistics.
  • Coordinate scheduled or emergency maintenance of all major gas system components.
  • Work with crews and contractors with SOP (Standard Operating Procedures) for all required steps.
  • Perform National Grid and Pipeline Electronic Bulletin Board.
  • Confirm and dispatch natural gas supplies from domestic and Canadian pipeline suppliers and peak shaving facilities for consumption by gas and electric customers.
  • Direct field operations when natural gas transmission and distribution supply mains are shut down for construction, maintenance or in response to emergency conditions.
  • Direct the operational dispatch of LNG plant gas peaking facilities to meet off system sales obligations and gas system send out requirements.

Senior Electric Associate Operator

National Grid USA Service Company
03.2007
  • Dispatch trouble calls and switching orders to the field for the National Grid service territory.
  • Receive and respond to trouble calls from Police and Fire departments, Customer Service and Transmission departments.
  • Process local morning reports, IDS reports, PUC, High voltage and accident reports and initiate Dig Safes.
  • Keep OMS status up to date in real time as restoration activity progresses.
  • Update Power On by utilizing information from a variety of sources such as CSS, Trackstar AVLS, Auto call, IDS, ARCOS and MS suite of applications on a daily basis.
  • Consolidate information from a variety of sources such as EMS alarms, switching orders, field reports and OMS to accurately validate, analyze and report outage duration, customers impacted, cause and circumstances.
  • Proactive in communicating outage status to various stakeholders which includes operations management, executive management, corporate communication, municipal and regulatory staff as appropriate.
  • Receive and respond to police and fire, customer service calls as needed.

Education

Bachelor of Science - Business Management

Becker College
Worcester, Massachusetts
05.2006

Skills

  • Strong work ethic
  • Flexible schedule
  • Customer service and satisfaction
  • Team collaboration
  • Leadership skills
  • Multitasking

Timeline

Food Service Worker

Costco
11.2024 - 04.2025

Starter

Windstar on Naples Bay
09.2023 - 08.2024

Senior Gas System Operator

National Grid USA Service Company
01.2015 - 01.2021

Senior Electric Associate Operator

National Grid USA Service Company
03.2007

Bachelor of Science - Business Management

Becker College

Similar Profiles

CREATE PROFILE