Lynne Barber

• Manage customer accounts, ensuring timely order entry and efficient order management.
• Provide exceptional customer support while collaborating with multiple departments to enhance service delivery.
• Utilized ERP software for data entry and purchase order processing, streamlining office administration tasks. As well as processing RMAs.

• Supported sales team by preparing presentations and promotional materials.
• Conducted follow-up calls to nurture leads and maintain customer relationships.
• Participated in team meetings to discuss strategies for improving sales performance.
• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

• Managed order entry from Laser fiche, ensuring accuracy and efficiency in processing.
• Conducted price research and provided quotes to customers, enhancing service quality.
• Supported customers through email communications and call management, fostering positive relationships.
• Participated in daily team meetings to align on objectives and improve team performance.

• Collaborated with cross-functional teams to streamline issue resolution and improve service quality.

• Managed the setup of involuntary wage garnishments with employers, ensuring compliance with strict regulations as contracted by the Department of Education.
• Conducted employer calls to verify client work status, facilitating accurate and timely processing of garnishments.
• Utilized telecommunications and Microsoft Windows for efficient data entry and communication.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.