Lynne Bray
Winter Haven,FL
Summary
Conscientious Healthcare professional offering over 11 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional, looking to bring experience and team-building skills to a patient care driven environment. Motivational Supervisor with 3 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor, Clinical Operations
Everside Health
Bartow , WA
2023.10 - Current
- Streamlined operations through continuous process improvement initiatives.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Analyzed customer feedback to identify areas for improvement.
- Ensured regulatory compliance across all business functions.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Facilitated training programs to improve employee skillsets.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Built strong relationships with clients for long-term success.
- Evaluated operational performance using key performance indicators (KPIs).
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Directed and supervised team of 7 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Adjunct Faculty Member
University of Providence
Great Falls , MT.
2021.01 - Current
- Adjunct Faculty member for the University of Providence Medical Assistant Program, I am responsible for teaching curriculum set by the University for both online courses and in person skills lab
- The online courses include but, are not limited to subjects such as Nutrition, Medical Law and Ethics, Phlebotomy, injections, POCT, EKG's, Vital Signs, Assisting providers with medical exams and procedures, Medication administration, and how to respond in a medical emergency
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention
- Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles
- Advised students in academic matters to improve successful course completion.
Medical Assistant
Lakeland Surgical & Diagnostic Center
Lakeland , Fl.
2023.06 - 2023.09
- I assisted both Pre-op and Post-op RN’s with obtaining vital signs, instilling eye drops, and patient preparation
- I supported post-op by retrieving patients from the operating room and transporting them to the appropriate Post-op bay
- I sanitized gurneys and re-dressed them with fresh linens
- I restocked supplies in both Pre-op and Post-op
- I made post-op phone calls
- Created daily schedules, assigned procedure times, called patients with pre-op instructions, and ensured all necessary health information was collected prior to the day of surgery, I gathered information based on procedure criteria to ensure patients were a candidate for surgery
- If there were questionable criteria, I consulted with an RN or my Supervisor
- I assisted patients with filling out their medical information on Medical Passport.
Medical Assistant
Lakeland Regional Health - Endocrinology
Lakeland , FL.
2021.05 - 2022.06
- I checked Patients out at the end of their office visit, scheduled follow-up and lab appointments, provided an after-visit summary, and distributed medication samples as directed by providers
- Recorded accurate information in the sample logbook
- I answered patient calls and Mychart messages
- I worked collaboratively as a team with providers, patients and other healthcare professionals to ensure patients’ healthcare goals are achieved
- Roomed patients as needed by obtaining client medical history, medication information, chief complaint, and allergies
- Set up exam rooms for providers and sanitized rooms and medical equipment
- I worked collaboratively with the referral department to ensure all patients had approved referrals
- I made sure patients had the required lab tests completed prior to their appointment
- I performed daily appointment confirmation calls to patients.
Medical Assistant / Promoted to MAII
Overlake Hospital - Concierge Clinic
Bellevue , WA.
2021.05 - 2022.06
- As a medical Assistant in a concierge practice we provide personalized healthcare to patients based on their medical needs
- I schedule appointments, take phone calls, room patients, take vitals, perform EKG's, POCT, Immunizations, phlebotomy, and coordinate referrals
- I work collaboratively as a team with providers, patients and other healthcare professionals to ensure patients healthcare goals are achieved
- Obtained client medical history, medication information, symptoms and allergies
- Sanitized, restocked and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Obtained all ordered CLIA waived laboratory testing and phlebotomy.
Medical Assistant
King County Public Health
Bellevue , WA.
2019.04 - 2021.05
- I worked collaboratively with Medical Residents employed by Virginia Mason contracted to provide care to medical care to the underprivileged residents of King County
- I took all vitals, performed POCT, Ear lavages, EKG's, phlebotomy, immunizations etc
- I was chosen as our clinics Blood Pressure Champion, educating patients and staff on the proper techniques of taking accurate blood pressures
- I was also the backup person to run our in house lab, preparing specimens, following up on results, ordering supplies etc
- Obtained client medical history, medication information, symptoms and allergies
- Ambulated, turned and positioned patients for examination.
Medical Assistant Lead, Medical Assistant
Swedish Medical Group
Issaquah , WA.
2017.03 - 2019.04
- Forecast daily schedules for health maintenance issues that are due, greet patients, take vital signs, perform CLIA waived POCT as necessary, DOT and Medicare Wellness physicals, EKG, vision and hearing exams, give vaccines and medications as directed
- Prepare exam rooms for procedures, sterile exam rooms and keep supplies stocked
- I worked directly with an Internal Medicine provider who provides care to individuals with complex medical needs
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- The provider was very fast paced, and I ensured the day processed smoothly and on time
- Top achieving team for organizational and patient goals in colon cancer screening, cervical cancer screening, mammograms, diabetes, and hypertension
- All patient messages were either contacted or resolved within 24 hours
- Medication refills.
Medical Assistant
Overlake Hospital Medical Center
Bellevue , WA
2015.11 - 2017.03
- Greet patients, provide directions regarding disrobing; where to store personal belongings and to the waiting area, set up sterile trays for core biopsies, cyst aspirations, stereotactic biopsies, and guide wire localizations
- Assist with 6-8 procedures daily, dress patient’s incisions, provide patients with post procedure instructions
- Transport patients to nuclear medicine and to surgery
- Transport specimens to the pathology gross lab
- Create a daily procedure list, prepare all paperwork and forms required for all procedures, provide comfort to patients who are informed they have breast cancer
- Coordinate patient care amongst various departments
- Order all clinical supplies, stock rooms
- Ensure good patient flow for 6 Techs and 3 Physician's
- Assist when needed in the Medical Oncology and also, the breast surgery departments
- Obtained client medical history, medication information, symptoms and allergies
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
UW Neighborhood Clinic
Issaquah , WA
2012.10 - 2015.11
- Greet patients, get their chief complaints, take vitals, assist in minor medical procedures
- Perform EKG's, administer nebulizer treatments, give injections, disinfect exam rooms, review patients medications, allergies and history
- Communicate effectively with physicians, co-workers and patients to provide the utmost care
- Additional assignments include: Ordering sterile instruments for the UW Neighborhood Clinic – Issaquah
- Ordering linens for UW Neighborhood Clinic – Issaquah
- Ordering all back office clinical supplies for UW Neighborhood Clinic – Issaquah
- I have experience working with the Clinic Chief as well as Internal Medicine and Gynecology.
Education
A.A.S - Medical Assisting
Lake Washington Institute of Technology
Skills
- EKG
- Patient Scheduling
- Medical Terminology
- Phlebotomy
- EMR -EPIC
- One Content
- Paragon
- Medical Passport
- Patient Intake
- Vital Signs
- ICD and CPT Coding
- Assisting with Medical Office Surgical Procedures
- Infection Control
- Sterilization Procedures
- CLIA waived Diagnostic Testing
- Coordinating Medication Refills
- Patient Relations
- Prior authorizations
- Teaching / Educating
- Process Improvement
- Schedule development
- Inventory Control
- Operations Management
- Staff Management
- Contract Management
- Complex Problem-Solving
- Processes and procedures
- Staff Development
- Employee Motivation
- Staff Discipline
- Process Monitoring and Improvement
- Training and mentoring
- Policy Enforcement
- Goal-Oriented
Certification
- AAMA MEDICAL ASSISTANT CERTIFICATION, 2453690, 01/31/2028
- WASHINGTON STATE DEPT. OF HEALTH LICENSE, CM60372061, 08/08/2024
- AMERICAN RED CROSS BLS, 0123JAM, 10/20/2024
Accomplishments
- Respected by patients, managers and peers for integrity, and commitment to excellence.
- Effective troubleshooter with the ability to quickly identify and resolve problems resulting in improved productivity, process improvement, and reduced cost.
- Ability to effectively communicate and present complex information to diverse audiences.
- Founding member and President of LWIT Medical Assisting Club.
References Available
True
Additional Education
- HIV/AIDS Blood Bourne Pathogens, 9, Bellevue Community College
- Non-violent Crisis Intervention training
- Complete required continuing education credits per AAMA certification
Timeline
Supervisor, Clinical Operations
Everside Health
2023.10 - Current
Medical Assistant
Lakeland Surgical & Diagnostic Center
2023.06 - 2023.09
Medical Assistant
Lakeland Regional Health - Endocrinology
2021.05 - 2022.06
Medical Assistant / Promoted to MAII
Overlake Hospital - Concierge Clinic
2021.05 - 2022.06
Adjunct Faculty Member
University of Providence
2021.01 - Current
Medical Assistant
King County Public Health
2019.04 - 2021.05
Medical Assistant Lead, Medical Assistant
Swedish Medical Group
2017.03 - 2019.04
Medical Assistant
Overlake Hospital Medical Center
2015.11 - 2017.03
Medical Assistant
UW Neighborhood Clinic
2012.10 - 2015.11
A.A.S - Medical Assisting
Lake Washington Institute of Technology
- AAMA MEDICAL ASSISTANT CERTIFICATION, 2453690, 01/31/2028
- WASHINGTON STATE DEPT. OF HEALTH LICENSE, CM60372061, 08/08/2024
- AMERICAN RED CROSS BLS, 0123JAM, 10/20/2024
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