Shakira Richards
Los Angeles,CA
Summary
Experienced Clinic Operations Supervisor with 15+ years in patient care and 8+ years in leadership. Proven ability to manage high-volume clinical operations, lead cross-functional teams, and improve workflow efficiency while delivering exceptional patient care. Skilled in staff development, compliance, and operational excellence in fast-paced healthcare environments.
Overview
16
16
years of professional experience
Work History
Supervisor, Clinical Operations
Providence Health & Services
Torrance, CA
10.2017 - Current
- Managed daily clinical operations, focusing on compliance with healthcare regulations and the implementation of quality standards.
- Facilitated support and supervision of clinical and non-clinical staff to optimize team performance and improve operational workflows.
- Oversaw staff scheduling to minimize overtime and enhance patient flow.
- Oversaw monitoring of key performance metrics and executed process improvements to optimize operations.
- Addressed patient and staff concerns to enhance overall satisfaction and service delivery.
- Support leadership in operational planning, audits, and regulatory compliance
- Facilitated training and mentorship programs for new and existing staff to enhance team cohesion and retention.
- Managed high-volume patient scheduling, coordinating 250-500 appointments weekly to enhance access and minimize wait times.
Lead Patient Care Representative
Providence Health & Services
Torrance, CA
09.2010 - 01.2017
- Streamlined patient registration and scheduling processes to enhance appointment management accuracy.
- Assisted in recruitment and retention of qualified staff. Supported orientation and training of new caregivers within departments.
- Efficiently managed high volumes of phone calls (250-500), messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Develops and implements the daily work schedule, maintains a master calendar of staff schedules, and adjusts to staffing to meet patient load
- Motivates and manages staff to ensure performance standards are met or exceeded
- Collaborated with the supervisor and HR in addressing staff disciplinary issues
- Assisted with patient records management, maintaining accuracy and confidentiality
- Analyzed patient feedback to identify areas for service enhancement and quality improvement
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
Education
High School Diploma -
Manuel Dominguez Sr. High School
Compton, CADiploma -
Everest College
Gardena, CASkills
- Clinic Operations * Staff Leadership & Training * Decision-Maker * Patient Care Coordination * EMR (Epic)
- Team building
- Scheduling & Workflow Optimization * Compliance & Audits Conflict Resolution
- Customer Service * Insurance Verification * Process Improvement* Microsoft Office
- Goal oriented* Detailed Focused
Timeline
Supervisor, Clinical Operations
Providence Health & Services
10.2017 - Current
Lead Patient Care Representative
Providence Health & Services
09.2010 - 01.2017
High School Diploma -
Manuel Dominguez Sr. High School
Diploma -
Everest College