Lynne Cassidy
Engineering Support Specialist
Titusville,FL
Summary
Dedicated professional with extensive experience in customer service, sales and administrative actions all within fast-paced environments. Bringing top-notch skills in oral and written communication, active listening, analytical problem-solving skills, with expertise in customer service, clerical tasks, and staff support. Responsible, punctual and productive professional when working with little to no supervision.
Understanding customer desires and providing customized solutions building trust and loyalty.
Overview
40
40
years of professional experience
1
1
years of post-secondary education
Work History
Realtor
Keller Williams Space Coast Realty
Cocoa Beach, FL
10.2021 - Current
- Wrote contracts to outline sales and purchases of properties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised and informed prospective clients on current market activities and conditions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Negotiated, facilitated, and managed real estate transactions.
E-Commerce Personal Shopper
Walmart
Titusville, FL
05.2019 - 04.2022
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Office Manager
ReSell CNC
Maitland, FL
10.2008 - 12.2011
- Updated reports, managed accounts, and generated reports for company database.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated special projects including rigging and shipping oversized machine tools and coordinated schedules.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and development strategies to keep department aligned with sales and profit targets.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Service Coordinator
ABLE Machine Tool Sales
Agawam, MA
10.2005 - 08.2008
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed efficient processes and procedures to achieve prompt completion of service projects.
- Established and maintained service schedules to plan organize workload.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
Petty Officer Second Class
United States Navy, USN
Rota, Spain
11.1983 - 04.1989
- Supervised and coordinated activities within Airlift Control Point
- Gathered and distributed data relevant to airport operations.
- Maintained flight schedule and coordinated shipments of cargo and personnel
- Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
- Mentored and supervised personnel within unit, providing positive guidance for professional and personal development.
- Held Top Secret Clearance.
Education
High School Diploma -
Nicolet High School
Glendale, WI 09.1976 - 06.1980
No Degree - General Studies
Seminole State College of Florida
Sanford, FL 05.2001 -
Skills
Customer Service Expert
undefinedAffiliations
National Association of Realtors
Space Coast Association of Realtors
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The only thing I regret about my past is the length of it. If I had to live my life again, I’d make the same mistakes, only sooner.
Tallulah Bankhead
Timeline
Realtor
Keller Williams Space Coast Realty
10.2021 - Current
E-Commerce Personal Shopper
Walmart
05.2019 - 04.2022
Office Manager
ReSell CNC
10.2008 - 12.2011
Service Coordinator
ABLE Machine Tool Sales
10.2005 - 08.2008
No Degree - General Studies
Seminole State College of Florida
05.2001 -
Petty Officer Second Class
United States Navy, USN
11.1983 - 04.1989
High School Diploma -
Nicolet High School
09.1976 - 06.1980
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