Lynne Hoffstatter
Hurley,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional with extensive experience in medical billing operations. Demonstrated ability to enhance efficiency in claim resolutions and minimize errors through diligent review and process optimization. Committed to maintaining compliance and improving financial outcomes.
Overview
37
37
years of professional experience
Work History
Medical Billing Manager
Dr. Cheryl Colbert
Kingston, NY
03.2025 - Current
- Managing billing operations to facilitate timely submissions and accurate coding of medical claims. Supported improvements that enhanced efficiency in claim resolutions and minimized denial rates. Addressed billing issues by researching and resolving concerns. Helped reduce denied claims through careful review, correction, and resubmission of errors.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
Office/ Billing Manager
Dr. Thomas V. Stellato DBA Kingston Urological Associates
Kingston, NY
12.1988 - 03.2025
- Processed medical claim submissions and reduced rejections. Handled billing procedures accurately ensuring prompt payment from both patients and insurance providers.
- Managed the accounts receivable process, ensuring prompt payments from patients and minimizing outstanding balances.
- Implemented a thorough documentation process to maintain accurate records and facilitate audits by external parties (Insurance audits).
- Oversaw and Implemented new billing software system for the offices daily operations. EMR, Trained staff on billing procedures. Maintained electronic health records and ensured compliance with data privacy privacy regulations.
- Processed patient intake forms and verified insurance information for accuracy. Coordinated communication between patients and healthcare providers to enhance patient care.
- Trained new reception staff on office protocols and customer service. Oversaw daily operations of front desk, ensuring efficient patient flow and satisfaction.
- Managed patient scheduling, appointment confirmations to optimize office workflow. Check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate staff while maintaining a polite and professional demeanor. Use of Multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for our patients and their families. Efficiently managing the front desk operations and addressing inquiries in a timely manner. Facilitated smooth patient check in process ensuring all necessary paperwork was completed properly. Obtained co-payment, insurance and identification cards.
- Greeting patients upon arrival maintaining professional relationships with patients, fostering loyalty and trust in the practice's services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Performed various administrative tasks by filing, emailing, scanning, copying and faxing documents.
- Obtained prior authorizations through insurance and other medical specialists for services, medication, surgical treatments and radiology imaging.
- Placed new supply orders, managed inventory and restocked clerical and medical spaces.
Education
Associate of Science - Paralegal
Ulster County Community College
Stone Ridge, NY05-2015
Timeline
Medical Billing Manager
Dr. Cheryl Colbert
03.2025 - Current
Office/ Billing Manager
Dr. Thomas V. Stellato DBA Kingston Urological Associates
12.1988 - 03.2025
Associate of Science - Paralegal
Ulster County Community College