Lynne Palmer
Ann Arbor,MI
Summary
Dedicated and versatile professional with a diverse background in customer service, business marketing, and operations management. Adept at analyzing financial data, ensuring high-quality customer experiences, and driving process improvements. Proven ability to thrive in fast-paced environments, lead teams, and contribute to community development initiatives. Seeking a challenging role where my skills in leadership, customer service, and operational excellence can be leveraged for organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sam's Club
Ypsilanti, MI
09.2023 - 01.2024
- Collaborate closely with department managers to ensure seamless operations, optimize workflows, and enhance customer satisfaction.
- Spearhead the training and onboarding process for new team members, ensuring a seamless integration and fostering a positive team culture.
- Lead and motivate a dynamic team of 30 associates to consistently achieve and surpass sales targets.
Operations Manager
CVS Pharmacy
Ypsilanti, MI
06.2022 - 08.2023
- Oversaw staff, implemented process improvements, and ensured optimal day-to-day store operations.
- Demonstrated expertise in driving sales growth, managing inventory, and delivering remarkable customer service.
- Implemented innovative merchandising strategies to enhance product visibility and increase sales revenue.
Lead Guest Service Associate
Target
Ypsilanti, MI
09.2021 - 05.2022
- Assisted customers with inquiries, resolved issues, and ensured a positive shopping experience.
- Demonstrated adaptability in fast-paced retail environments, ensuring guest satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
Trainer
Shake Shack
Ann Arbor, MI
10.2021 - 03.2022
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Committed to teamwork, efficiency, and upholding Shake Shack’s reputation and values.
- Ensured all employees followed company policies, procedures, and health regulations at all times.
Cashier Team Lead
Meijer
Ypsilanti, MI
04.2020 - 07.2020
- Conducted transactions responsibly, ensuring accuracy in point-of-sale purchases.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Managed scheduling, payroll, and time off requests for team members.
Service Crew Member
Compass Group Management- Eastern Michigan
Ypsilanti, MI
09.2019 - 03.2020
- Tracked inventory levels of essential items regularly and placed orders when needed.
- Hosted and led 60 private events and parties by coordinating planning, setup, ordering, billing and cleanup.
- Drove team success by quickly completing assigned tasks.
Theatre Usher
Cinemark
Ypsilanti, MI
10.2018 - 01.2019
- Processed admission payments and provided tickets.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Youth Intern
Quicken Loans
Detroit, MI
06.2017 - 08.2017
- Facilitated Home Mortgages and Business Marketing, conducting financial analyses and addressing client needs.
- Collaborated with Detroit Public Schools Community District to develop a Business Marketing program.
- Updated client account information and records in company databases.
Crew Member
Greening of Detroit
Detroit, MI
06.2016 - 08.2016
- Contributed to neighborhood restoration and maintenance of green spaces in Metro Detroit.
- Played a role in Urban Planning development through the creation of gardens, parks, etc.
- Represented the organization at professional conferences or workshops related to urban planning topics.
Education
High School Diploma -
Huron High School
Ann Arbor, MI06-2019
Skills
- Financial Management
- Task Delegation
- Sales Monitoring
- Product and Service Knowledge
- Project Management Abilities
- Staff Training and Development
Accomplishments
- MVP Award Greening of Detroit
- CVS Employee of the Month
- SAM'S Club Top Seller
Certification
- Gas Automobile Certified
- Tire & Battery Certified
Timeline
Assistant Manager
Sam's Club
09.2023 - 01.2024
Operations Manager
CVS Pharmacy
06.2022 - 08.2023
Trainer
Shake Shack
10.2021 - 03.2022
Lead Guest Service Associate
Target
09.2021 - 05.2022
Cashier Team Lead
Meijer
04.2020 - 07.2020
Service Crew Member
Compass Group Management- Eastern Michigan
09.2019 - 03.2020
Theatre Usher
Cinemark
10.2018 - 01.2019
Youth Intern
Quicken Loans
06.2017 - 08.2017
Crew Member
Greening of Detroit
06.2016 - 08.2016
High School Diploma -
Huron High School