Lynne Roberts
Ilion,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and strong interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Junior Underwriting Specialist
GPO Federal Credit Union
New Hartford , NY
06.2023 - Current
- Assessed risk of loans based on analysis of borrower's financial status.
- Reviewed and evaluated loan applications for accuracy, completeness, and conformance to underwriting guidelines.
- Resolved discrepancies between documentation provided by applicants and system data.
- Quality control checks to ensure accuracy of data entry into systems.
- Determined acceptability of loan applications according to established standards.
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability.
- Interpreted underwriting guidelines and assessed risks according to company policies.
Loan Assistant
GPO Federal Credit Union
New Hartford, NY
09.2014 - 06.2023
- Performed data entry tasks related to loan processing activities including entering borrower information into the system.
- Maintained accurate records of all transactions in accordance with bank policies and procedures.
- Participated in training sessions designed to increase knowledge about banking procedures, laws, and regulations pertaining to lending practices.
- Processed loan payments.
- Assisted customers with loan-related inquiries and requests for information or documentation.
- Conducted quality control checks on completed loans.
- Scanned and uploaded loan and related documents into system.
Manager
Faber, Coe & Gregg
Secaucus, NJ
11.2005 - 06.2007
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Quality Analyst
The Hartford
New Hartford , NY
01.1996 - 04.2005
- Assisted in the development of Quality Assurance procedures and protocols.
- Provided thorough documentation on all quality control activities and results.
- Implemented corrective actions when necessary to improve overall product quality.
- Ensured compliance with company standards, state and federal regulations and procedures related to quality control.
- Maintained quality assurance procedure documentation.
- Mentored Customer Service Representatives on a need by need basis
Education
HCCC
Herkimer, NYSkills
- Credit analysis
- Documentation Review
- Insurance knowledge
- Developing policies
- Relationship Building
- Policy Interpretation
- Quality Assurance
Timeline
Junior Underwriting Specialist
GPO Federal Credit Union
06.2023 - Current
Loan Assistant
GPO Federal Credit Union
09.2014 - 06.2023
Manager
Faber, Coe & Gregg
11.2005 - 06.2007
Quality Analyst
The Hartford
01.1996 - 04.2005
HCCC
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