LYNNE WILSON
Southaven,MS
Summary
Dedicated Customer Service Representative with proven problem-solving skills and a strong ability to communicate effectively. Committed to delivering exceptional customer experiences and achieving fast complaint resolutions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Buckeye Broadband (40 hours weekly)
11.2020 - Current
- Responded to telephone inquiries, delivering quality service regarding product availability and order status.
- Accessed electronic and paper cataloging systems to retrieve product information efficiently.
- Listened attentively to caller needs, ensuring positive customer experiences.
- Achieved quick complaint resolution, recognized by supervisor for first-call problem-solving skills.
- Demonstrated effective communication with customers from diverse backgrounds in a service-oriented environment.
Document Specialist
Cox Automotive (40 hours weekly)
04.2018 - 09.2020
- Processed and created digital copies of documents for efficient retrieval.
- Input client and vendor data to maintain accurate records.
- Digitally sorted processed documents to enhance organizational structure.
- Handled confidential and classified information to protect company integrity.
- Executed special processing of customer orders to meet unique requirements.
Shipping Clerk
Fujitsu (40 hours weekly)
12.2016 - 02.2018
- Created bills of lading from packing slips to meet special customer instructions.
- Processed invoices for all loaded and shipped orders accurately.
- Coordinated daily scheduling of outbound shipments, ensuring timely dispatch.
- Conducted thorough research on inventory discrepancies, identifying causes and proposing solutions.
Education
System Administration -
ITT Technical Institute
Collierville, TN09.2016
Psychology -
Northwest Community College
Senatobia, MS09.2012
High School Diploma -
Desoto Central High
Southaven, MS05-2012
Skills
- Microsoft Office proficiency
- Call center operations
- System documentation
- Problem-solving
- Troubleshooting
- Quality control
- Administrative support
- Issue resolution
- Data entry
- Logistics management
Leadership Experience
- Future Business Leaders of America
- Big Brothers and Big Sisters of America
- Student Council
Timeline
Customer Service Representative
Buckeye Broadband (40 hours weekly)
11.2020 - Current
Document Specialist
Cox Automotive (40 hours weekly)
04.2018 - 09.2020
Shipping Clerk
Fujitsu (40 hours weekly)
12.2016 - 02.2018
System Administration -
ITT Technical Institute
Psychology -
Northwest Community College
High School Diploma -
Desoto Central High