Lynnea Gadberry
Springfield,MO
Summary
Driven Operations Manager with extensive experience leading dental practice operations, improving organizational efficiency, and driving business growth. Proven success in managing multi-provider practices, developing high-performing teams, optimizing workflows, and enhancing the patient experience.
Overview
5
5
years of professional experience
Work History
Operations Manager
Aspen Dental
12.2022 - Current
- Manage a team of 3 providers and 10 employees, with lead dental assistant and front office manager reporting to me.
- Consulting new and existing patients on prescribed treatment
- Monitoring KPI's daily/weekly/monthly
- Pull patient insurance benefits, work insurance claims/denials, work on narratives/sending X-rays to insurance
- Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Streamline operational workflows to enhance efficiency and reduce patient wait times.
- Coordinate daily activities of dental staff to optimize service delivery and patient satisfaction.
- Implementing inventory management systems to ensure availability of dental supplies and equipment.
- Analyze performance metrics to identify areas for process improvement and cost reduction initiatives.
- Collaborate with cross-functional teams to align operational strategies with business objectives.
- Lead regular team meetings to foster communication, address challenges, and celebrate successes in operations.
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Develop and implemented strategies to maximize customer satisfaction.
Lead Photographer
Local IQ
01.2022 - 12.2022
- Lead the photography team of 5 photographers.
- Supervised the work of the photographers.
- Took on complicated or high-level photography projects that needed creativity, a high level of technical expertise,
and composition skills. - Responsible for taking photos of cars, trucks, motorcycles, boats, and other vehicles.
- Worked closely with automotive manufacturers to capture images that will be used in advertisements, brochures,
websites, etc. - Turned in a daily/monthly capture report to all dealerships.
Scheduling of all photographers for each upcoming week. - Trained all new hired photographers.
- Captured high-quality images for diverse client projects, ensuring alignment with vision and brand identity.
Education
High School Diploma -
Mt Vernon High School
Mt Vernon, MO05.2010
Skills
- Operations management
- Customer service
- Team leadership
- Staff training
- Operations oversight
- Staff development
- Client relationships
- Schedule management
- Customer relationship management (CRM)
- Problem-solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Attention to Detail
Timeline
Operations Manager
Aspen Dental
12.2022 - Current
Lead Photographer
Local IQ
01.2022 - 12.2022
High School Diploma -
Mt Vernon High School